Elias Whittaker
Haverhill,USA
Summary
Customer-focused professional with extensive experience in high-volume hospitality and retail settings. Skilled at resolving client issues, building strong relationships, and driving sales through personalized service. Adept at active listening, needs assessment, and conflict resolution to ensure customer satisfaction and loyalty. Proven ability to collaborate with teams, and adapt quickly to fast-paced environments. Hardworking professional with proven relationship-building and time-management skills in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Server
Bosa Coastal Italian
Haverhill, USA
03.2024 - 05.2025
- Delivered personalized service to enhance guest experiences and foster loyalty.
- Addressed customer requests and resolved issues promptly, ensuring satisfaction.
- Managed multiple tables efficiently in a high-volume environment.
Server
Barrio
Haverhill, USA
01.2022 - 01.2024
- Provided attentive, friendly service, cultivating repeat business through relationship-building.
- Recommended menu items based on customer preferences, increasing sales and satisfaction.
- Managed customer concerns professionally, ensuring positive dining experiences.
Sales Associate
Magnolia Audio Video (Best Buy)
Salem, USA
12.2019 - 05.2021
- Assisted customers in selecting electronics, understanding their needs, and recommending suitable products.
- Developed rapport with clients, leading to increased sales and customer retention.
- Educated customers on product features, enhancing their purchasing experience.
Server/Bartender/Corporate Trainer
Burton’s Bar and Grill
Nashua, USA
08.2013 - 12.2019
- Delivered exceptional service, managing customer issues with professionalism.
- Trained new staff on customer service protocols, promoting team efficiency.
Physician Recruiter
Medicus
Windham, USA
08.2016 - 08.2017
- Built and maintained relationships with healthcare professionals to meet staffing needs.
- Facilitated communication and negotiations between candidates and healthcare facilities.
Education
Associate - Business Administration and Hospitality
Middlesex Community College
Lowell, MA05-2016
Skills
- Client issue resolution and conflict management
- Customer relationship management (CRM)
- Sales and upselling strategies
- Active listening and needs assessment
- Excellent interpersonal and communication skills
- High-volume customer service
- Team collaboration and leadership
- Adaptability and problem solving
- Inventory and operations management
References
Available upon request.
Timeline
Server
Bosa Coastal Italian
03.2024 - 05.2025
Server
Barrio
01.2022 - 01.2024
Sales Associate
Magnolia Audio Video (Best Buy)
12.2019 - 05.2021
Physician Recruiter
Medicus
08.2016 - 08.2017
Server/Bartender/Corporate Trainer
Burton’s Bar and Grill
08.2013 - 12.2019
Associate - Business Administration and Hospitality
Middlesex Community College
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