Detail-oriented professional skilled in documentation, customer relationship management, and conflict resolution. Proven ability to enhance care for individuals with disabilities while fostering strong family relationships.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Direct Support Professional
KMA Health Services
Fairfax, VA
05.2026 - Current
Provided direct care to individuals with intellectual and developmental disabilities, improving daily living skills and fostering independence.
Instructed individuals in self-advocacy skills, promoting autonomy and informed decision-making.
Cultivated relationships with families, facilitating effective communication to ensure continuity of care and support.
Monitored behaviors and documented observations, communicated changes or concerns to supervisor for timely intervention.
Auto Body Shop Manager
Palace Auto Body and Paint
Stafford, VA
05.2024 - Current
Cultivated strong customer relationships, fostering loyalty and generating referrals through excellent service.
Addressed client inquiries and concerns promptly, improving customer satisfaction and retention.
Negotiated supplier contracts for discounted prices on parts and materials for repairs.
Created detailed project reports to track repair progress and identify issues for timely resolution.
Auto Body Technician
Palace Auto Body and Paint
Stafford, VA
07.2023 - 08.2026
Coordinated with insurance companies for repair approvals.
Repaired vehicle body panels using hand tools and power equipment.
Ensured smoothness of vehicle surfaces through sanding and buffing.