ELIASANA SANCHEZ
Sandusky
Summary
I am a responsive team leader with a strong customer service background, combined with a motivational and encouraging style. I'm a trainer, problem-solver and planner able to take on routine and complex job functions. I'm a well-organized and proactive retail professional with good communication skills and a positive attitude. I am detail-focused and love to bring a hands-on approach and positive energy to meet task-based needs. I'm reliable, quick-paced and team-oriented. I have focus and determination to accomplish projects and am proficient at multi-tasking to meet deadlines and expectations. I often ask questions to ensure accuracy in all I do. I believe that my work ethic should be a reflection of my character, and I strive for it to be so.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens
Norwalk, OH
11.2024 - Current
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
- Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
Certified Pharmacy Technician
Firelands Regional Medical Center
Sandusky, OH
10.2023 - 11.2024
- Hospital Pharmacy Technician- assisting Pharmacist in daily tasks including answering phone calls, delivering time sensitive medication orders
- Refilling multiple Pyxis machines daily
- Restocking of medical supplies
- Sterile Compounding of IV medications
- Non-sterile compounding of oral medications
- Inventory management
- Also, Retail Pharmacy work when needed such as selling prescriptions to customers, order input and filling medication orders
Pharmacy Technician/ Retail Management
Walgreens
Sandusky, OH
10.2018 - 10.2023
- Audit store operations, inventory shrinkage and reduce cash discrepancies
- Monitor store inventory levels and assess cash and operations reports
- Work one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment
- Collaborate with internal personnel to improve store operations and address concerns quickly
- Teach employees how to meet operational and sales goals with proactive strategies
- Stage merchandise and stock sales floor to stimulate impulse sales
- Transmitted daily bulk orders to maintain inventory levels
- Prepared prescription transfers to other pharmacies
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computersystems
- Communicated with insurance companies for billing purposes
- Interpreted and processed medication orders under supervision of pharmacist
- Efficiently processed cash register transactions for new and refilled prescription orders
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
Retail Management
Walgreens
Naples, FL
08.2014 - 10.2018
- Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies
- Monitored store inventory levels and assessed cash and operations reports
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment
- Collaborated with internal personnel to improve store operations and address concerns quickly
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience
- Taught employees how to meet operational and sales goals with proactive strategies
- Staged merchandise and stocked sales floor to stimulate impulse sales
- Organized engaging merchandise presentation to motivate impulse purchases
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
Floral Designer / Assistant
Naples Floral Design
Naples, FL
08.2010 - 09.2014
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements
- Analyzed financial statements and income statements to review company's financial performance
- Prepared monthly and year-end closing statements, financial documents and invoices
- Identified operational process inefficiencies and recommended necessary improvements
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
- Distributed new merchandise efficiently to different departments
Retail Sales Associate
Target
Naples, FL
09.2012 - 08.2014
- Maintained accurate and attractive merchandise displays to maximize purchases
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic
- Maintained current store, product and promotional knowledge to drive consistent sales
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Answered questions about current promotions and resolved issues according to store policies
- Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
- Initiated friendly conversation with each customer to determine level of assistance required
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences
Education
High school or equivalent -
Palmetto Ridge High School
Naples, FL06.2010
Skills
- Client account management
- Quality assurance
- Merchandising
- Leadership Development
- Store Opening and Closing Procedures
- Store Operations oversight
- Administrative Duties
- Inventory Replenishment
- AS/400
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Employee Training
- Cash handling
- Computer Maintenance
- Technical Troubleshooting
- Appliance installation
- Service Desk Support
Certification
PTCB, 09/2021, 09/2025, Credential that demonstrates a technician's knowledge of patient care and medication safety, granted by the Board of Pharmacy.
Timeline
Senior Certified Pharmacy Technician
Walgreens
11.2024 - Current
Certified Pharmacy Technician
Firelands Regional Medical Center
10.2023 - 11.2024
Pharmacy Technician/ Retail Management
Walgreens
10.2018 - 10.2023
Retail Management
Walgreens
08.2014 - 10.2018
Retail Sales Associate
Target
09.2012 - 08.2014
Floral Designer / Assistant
Naples Floral Design
08.2010 - 09.2014
High school or equivalent -
Palmetto Ridge High School