ELIASANA SANCHEZ
Sandusky
Summary
I am a responsive team leader with a strong customer service background, combined with a motivational and encouraging style. I'm a trainer, problem-solver and planner able to take on routine and complex job functions. I'm a well-organized and proactive retail professional with good communication skills and a positive attitude. I am detail-focused and love to bring a hands-on approach and positive energy to meet task-based needs. I'm reliable, quick-paced and team-oriented. I have focus and determination to accomplish projects and am proficient at multi-tasking to meet deadlines and expectations. I often ask questions to ensure accuracy in all I do. I believe that my work ethic should be a reflection of my character, and I strive for it to be so.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens
11.2024 - Current
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
- Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
Certified Pharmacy Technician
Firelands Regional Medical Center
10.2023 - 11.2024
- Hospital Pharmacy Technician- assisting Pharmacist in daily tasks including answering phone calls, delivering time sensitive medication orders
- Refilling multiple Pyxis machines daily
- Restocking of medical supplies
- Sterile Compounding of IV medications
- Non-sterile compounding of oral medications
- Inventory management
- Also, Retail Pharmacy work when needed such as selling prescriptions to customers, order input and filling medication orders
Pharmacy Technician/ Retail Management
Walgreens
10.2018 - 10.2023
- Audit store operations, inventory shrinkage and reduce cash discrepancies
- Monitor store inventory levels and assess cash and operations reports
- Work one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment
- Collaborate with internal personnel to improve store operations and address concerns quickly
- Teach employees how to meet operational and sales goals with proactive strategies
- Stage merchandise and stock sales floor to stimulate impulse sales
- Transmitted daily bulk orders to maintain inventory levels
- Prepared prescription transfers to other pharmacies
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computersystems
- Communicated with insurance companies for billing purposes
- Interpreted and processed medication orders under supervision of pharmacist
- Efficiently processed cash register transactions for new and refilled prescription orders
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
Retail Management
Walgreens
08.2014 - 10.2018
- Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies
- Monitored store inventory levels and assessed cash and operations reports
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment
- Collaborated with internal personnel to improve store operations and address concerns quickly
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience
- Taught employees how to meet operational and sales goals with proactive strategies
- Staged merchandise and stocked sales floor to stimulate impulse sales
- Organized engaging merchandise presentation to motivate impulse purchases
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
Floral Designer / Assistant
Naples Floral Design
08.2010 - 09.2014
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements
- Analyzed financial statements and income statements to review company's financial performance
- Prepared monthly and year-end closing statements, financial documents and invoices
- Identified operational process inefficiencies and recommended necessary improvements
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
- Distributed new merchandise efficiently to different departments
Retail Sales Associate
Target
09.2012 - 08.2014
- Maintained accurate and attractive merchandise displays to maximize purchases
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic
- Maintained current store, product and promotional knowledge to drive consistent sales
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Answered questions about current promotions and resolved issues according to store policies
- Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
- Initiated friendly conversation with each customer to determine level of assistance required
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences
Education
High school or equivalent -
Palmetto Ridge High School
Naples, FL06.2010
Skills
- Client account management
- Quality assurance
- Merchandising
- Leadership Development
- Store Opening and Closing Procedures
- Store Operations oversight
- Administrative Duties
- Inventory Replenishment
- AS/400
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Employee Training
- Cash handling
- Computer Maintenance
- Technical Troubleshooting
- Appliance installation
- Service Desk Support
Certification
PTCB, 09/2021, 09/2025, Credential that demonstrates a technician's knowledge of patient care and medication safety, granted by the Board of Pharmacy.
Timeline
Senior Certified Pharmacy Technician
Walgreens
11.2024 - Current
Certified Pharmacy Technician
Firelands Regional Medical Center
10.2023 - 11.2024
Pharmacy Technician/ Retail Management
Walgreens
10.2018 - 10.2023
Retail Management
Walgreens
08.2014 - 10.2018
Retail Sales Associate
Target
09.2012 - 08.2014
Floral Designer / Assistant
Naples Floral Design
08.2010 - 09.2014
High school or equivalent -
Palmetto Ridge High School
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