Dynamic operations manager with extensive experience at JFK Medical Center, excelling in team leadership and operational efficiency. Proven track record in enhancing patient satisfaction through effective training and quality assurance. Skilled in data analysis and supply chain management, ensuring compliance with AORN standards while driving continuous improvement initiatives.
Overview
24
24
years of professional experience
Work History
Assistant Director of EVS
Penn Medicine Princeton Health
03.2009 - Current
Responsible for ensuring that daily cleaning duties are carried out and that all special requests from building management are completed. Achieve and maintain hospital patient satisfaction goals. Very knowledgeable in HCAHPS and Press Ganey.
Assumes cleaning responsibilities or arranges for back-up supervisors when floor supervisor/Manager is not available.
Ensures the availability of adequate cleaning supplies and property maintains equipment; makes secretary aware equipment and supplies needs.
Ensures completion of all necessary QAs and patient satisfaction interviews and documentation.
Responds to all emergency situations and notifies supervisor/Manager immediately.
Reviews and approves staff time sheets.
Inspects cleaning on a daily basis, by completing paperwork.
Ensure terminal cleaning of the Operating Rooms is being done while adhering to AORN recommended practices and standards.
Operations Manager
JFK Medical Center
05.2001 - 03.2009
Responsible for establishing best practices and standards for all facets of cleaning including Operating Rooms adhering to AORN recommended standards.
Responsible for training of new housekeepers/Supervisors.
Supervises the establishment of working schedules in all buildings.
Informs the Director and Senior Manager-Administration of all equipment repairs, material and supply needs.
Does spot inspections at all JFK medical center facilities; produces Q/A reports for the Director; reviews deficiencies with Site Supervisors and staff and offers plan of correction through training, schedule updates and redeployment of staff.
Assists Director and Senior Manager-Administration with subcontract billing, payroll deduction, monthly billing, price quotes, CARF paperwork, and time studies.
Supervises all shipping and receiving and maintains the proper paperwork.