Elibett Colon
Groveland,FL
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
9
9
years of professional experience
Work History
Human Resources Manager
Max Transport LLC, Amazon DSP
04.2023 - Current
- Served as first point of contact for virtual & onsite employee inquiries
- Managed all onboarding/offboarding processes
- Administered employee documentation, including payroll, taxes, and benefits in ADP Workforce
- Now
- Running All Time and Attendance Reports, such as Payroll Detail Register with Supplemental earnings for all total hours
- Processing payroll for 80 employees biweekly for 2 shifts, including direct deposit and cutting paychecks
- Assisted Managers with entering hours or any other issues with employee’s time card.
- Responsible for managing records of benefits prior to processing.
- Maintained and organized files for audit purposes
- Finalized employee terminations, including calculating accrued PTO and paying out
- Managed files and protected employee documents, including I9 forms, ID, SSN card and following state guidelines for e-verify
Administrative Assistant
The 5th Floor
11.2022 - 04.2023
- Answer phones and greet visitors, -8741 | elibett.colon@gmail.com
- Schedule appointments and maintain calendars
- Prepare communications, such as memos, emails, invoices, reports, and other correspondence.
- Collate and distribute mail
- Create and maintain filing systems, both electronic and physical
- Maintain complete stock of all supplies and accuracy of inventory
- Ensure client records are up to date
- Reconciling company’s bank statements and bookkeeping ledger
- Processing checks
- Tour new clients and initiate office lease agreement
- Book and maintain meeting spaces
- Control, update, and distribute access keys for office spaces.
Activations Agent
Hilton Grand Vacation
09.2021 - 08.2022
- Provide engaging customer service in an outbound Call Center environment
- Call our pre-paid vacation package buyers to assist them with booking travel dates, verifying package details, answering questions, and providing any follow up as needed
- Confirm all travel details associated with each package and provide relevant information about the resorts and amenities to assist guest and future owners in their travel planning decisions
- Transact payment and fees associated with the original package or any purchase upgrades when applicable
- Keep accurate log of reservation details on Excel spreadsheet for production purposes
Reservations Crew Member
Jet Blue Airline
03.2021 - 09.2021
- Assist customers with their flight reservations
- Monitor Flight schedules
- Answer calls and chats regarding flight reservation
- Added requested ancillaries to customer reservations
- Cancelled or Rescheduled flights
Server & Hostess; Team Lead Supervisor
Hot N Juicy Crawfish
10.2019 - 03.2021
- Manage the flow of guests by strategically assigning tables and using problem solving skills to accommodate needs quickly as they arose
- Trained new employees on job-specific knowledge, customer service expectations, conflict resolution, and teamwork techniques to ensure the restaurant operated as efficiently as possible.
Front Desk Agent/ Coordinator
Courtyard by Marriott
03.2016 - 10.2019
- Performed under high pressure while multitasking, paying attention to details, and maintaining a positive attitude
- Assess customers’ needs and preferences and make recommendations
- Stay guest focused and nurture an excellent guest experience
- Lead each shift by delegating duties, assigning task, and following up with team members
- Effectively led restaurant while the Manager is not present
- Performed money counts with cashiers with drawers and addressed any discrepancies
- Balanced daily revenue and cash income
- End of day Inventory
- Bookkeeping and basic accounting
- Safe deposit
- Daily report of shift recap
- Reviewed and ensured proper rooming lists
- Identified, blocked and processed staff and VIP lists with each group
- Ensured appropriate information is available for individual call-in groups
- Monitored Housing Bureau picks up and communicated with management
- Blocked special request reservations and suites
- Maintained clean and well-organized workstation
- Filed daily reservations and correspondence
- Formed relationships with customers through authentic and personal communication to create and build repeat clientele.
Front Desk Ambassador
Springhill Suites by Marriott
01.2015 - 03.2016
- Maintained excellent, effective customer service through professionalism and patience, while paying attention to detail and assisting customers in all their needs
- Perform guest check in and check out
- Answer multi-line phone and assist guest with request
- Keep accurate account of reservations
- Processed all incoming and outgoing reservations and cancellation requests in a timely manner by telephone, in person and via computerized reservation system
- Operated switchboard equipment that handles incoming calls, wake-up calls and the paging of management staff
- Improved customer experience by listening to problems and providing customers with solutions that would benefit both, the customer and the company
- Balanced bank and paperwork at the end of the shift
- Bucket checks: checks for high balances, credit card approvals, rate changes, direct bill information complete, and due outs
- Familiarized self with events i.e., what meetings are being held and where
- Document and communicated daily recap, pre-shift pass on.
Education
Associates of Arts -
Valencia College
OrlandoSkills
KEY COMPETIENCIES AND SKILLS
- Excellent interpersonal and communication skills
- Excel, Word, PowerPoint, Outlook
- Strong problem-solving and negotiating skills
- Ability to work under pressure and meet deadlines
- Account management
- Organizational Skills
- Strategic Planning
- Talent Management
- Workforce Improvements
Timeline
Human Resources Manager
Max Transport LLC, Amazon DSP
04.2023 - Current
Administrative Assistant
The 5th Floor
11.2022 - 04.2023
Activations Agent
Hilton Grand Vacation
09.2021 - 08.2022
Reservations Crew Member
Jet Blue Airline
03.2021 - 09.2021
Server & Hostess; Team Lead Supervisor
Hot N Juicy Crawfish
10.2019 - 03.2021
Front Desk Agent/ Coordinator
Courtyard by Marriott
03.2016 - 10.2019
Front Desk Ambassador
Springhill Suites by Marriott
01.2015 - 03.2016
Associates of Arts -
Valencia College
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