Elicia Brown
Duncanville,TX
Summary
Talented Accounts Payable Manager with 2 years of experience and success in leading 10 direct reports. Consistently enhances operations and streamlines timelines while upholding all quality standards and regulatory mandates. Excellent record of reducing operational costs through shrewd negotiations, vendor selection and contract overhaul.
Overview
28
28
years of professional experience
Work History
Sr. Accounts Payable Manager
Blue Triton Brands, Nestle Waters North
12.2021 - 12.2022
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Managed accurate and timely processing of over 5,000 invoices per month.
- Maintained and distributed departmental balanced score card information to highlight staff productivity, invoice processing workflow and cost allocations.
- Complied with established internal controls and policies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Developed strategic plans for day-to-day financial operations.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Established and checked coding procedures, monitored reports and updated internal files.
- Partnered with finance team to complete month-end accruals and account reconciliations.
- Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
- Closely monitored accounts to post timely payments and resolve billing discrepancies
- Partnered with finance team to complete month-end accruals and account reconciliations
- Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents
- Observed strict confidentiality regulations to maintain data security
- Maintained and distributed departmental balanced score card information to highlight staff productivity, invoice processing workflow and cost allocations
- Aligned workload and reduced head count without service interruption
- Complied with established internal controls and policies
- Established and checked coding procedures, monitored reports and updated internal files
Deductions Manager
Nestle Waters North America
09.2008 - 12.2016
- Responsible for day-to-day workload oversight for the Deductions Team, including prioritizing where to concentrate efforts towards specific trade deductions, non-trade deductions or customers.
- Trained team and provide guidance on efficient resolution tactics and ensure maintenance of SOP documentation.
- Partnered with Operations, Customer service, Finance and Sales teams as well as customers to achieve this goal.
- Identified and implemented process improvements and partnered with IT to implement technology solutions that will make resolution of trade and non-trade deductions more accurate while reducing cycle times.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Monitored team productivity and performance to support goals.
Working Capital Manager
Nestle Waters North America
05.2007 - 09.2008
- Liaised regularly with upper management to ensure alignment of goals and objectives.
- Accomplished multiple tasks within established timeframes.
- Monitored team productivity and performance to support goals.
- Counseled and disciplined employees, driving performance improvement.
- Defined and coordinated team goals and objectives to drive success.
- Collaborated with staff to develop and carry out processes, resulting in improved performance.
Business Analyst
Nestlé Waters North America
02.2004 - 05.2017
- Interfacing with Retail Sales & Retail Finance to ensure the data integrity of promotional spending and volume forecasting were aligned.
- Maintained all fixed promotional funds, variable deals, and volume in Trade Promotion Management system for a specific
group of Retail customers. - Ensured compliance with financial audit controls, timely and accurate invoicing, and reconcile price-related database discrepancies.
- Partnered with cross-functional teams to guide quality and process improvements.
- Created and modified procedures to solve complex issues.
- Supported initiatives that focused on meeting and growing business needs.
- Detail-oriented in problem-solving and planning
Sales Administrator
Nestlé Waters North America
03.2003 - 02.2004
- Primary responsibilities included timely and accurate processing of promotional settlements for indirect
customers and vendor payments. - Validating authorizing promotional spending based on sales promotional targets.
- Analyzed sales data to identify trends and make recommendations for improvement.
- Managed customer accounts and customer relationships.
- Managed sales team activities by evaluating needs of each territory and participating in sales calls.
- Provided feedback gathered through field activity to executive leadership, helping inform future of strategy.
- Participated in customer meetings and worked closely with team to resolve customer satisfaction issues.
- Applied different approaches to changing work demands and to meet sales challenges.
Deduction Analyst
Perrier Group Of America
10.1998 - 03.2003
- Identified and resolved problems through root cause analysis and research.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Managed and supported order management, pre-invoice edit & deduction processes for various regions.
- Interacted with regional managers, business partners, customers, grocery finance and credit personnel to
control/minimize deductions. - Primary responsibility was to research deductions to determine if they were valid or invalid.
- Helped design, document and maintain system processes.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Customer Services Team Leader
Perrier Group Of America
01.1996 - 10.1998
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Evaluated customer service staff performance and provided constructive feedback.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative Mentor
Perrier Group Of America
04.1995 - 01.1996
- Mentored and trained new employees on company policies and procedures.
- Provided exceptional customer service to clients in fast-paced call center environment.
- Followed up promptly on all unresolved cases from previous shifts.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Made appropriate account corrections to resolve customer problems.
- Responsibilities included answering inbound customer service
Education
Bachelors of Science - Business Management & Marketing
Texas A & M
Associate Degree - Computer Science, Business & Management
Navarro College
Corsicana, TXHigh School Diploma -
Business Management Center
Dallas, TXSkills
- Customer Service Process Improvement
- Customer Loyalty
- Customer Service and Assistance
- Professional Phone Etiquette
- Training Initiatives
- Skill Development
Timeline
Sr. Accounts Payable Manager
Blue Triton Brands, Nestle Waters North
12.2021 - 12.2022
Deductions Manager
Nestle Waters North America
09.2008 - 12.2016
Working Capital Manager
Nestle Waters North America
05.2007 - 09.2008
Business Analyst
Nestlé Waters North America
02.2004 - 05.2017
Sales Administrator
Nestlé Waters North America
03.2003 - 02.2004
Deduction Analyst
Perrier Group Of America
10.1998 - 03.2003
Customer Services Team Leader
Perrier Group Of America
01.1996 - 10.1998
Customer Service Representative Mentor
Perrier Group Of America
04.1995 - 01.1996
Bachelors of Science - Business Management & Marketing
Texas A & M
Associate Degree - Computer Science, Business & Management
Navarro College
High School Diploma -
Business Management Center
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