Summary
Overview
Work History
Education
Skills
Timeline
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Elicia Douglas

Sanford

Summary

Highly-skilled phlebotomist with three years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis.

Overview

5
5
years of professional experience

Work History

Phlebotomist

Quest Diagnostics
03.2021 - Current
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Prior Authorization Coordinator

Copilot
01.2019 - Current
  • Verified eligibility and compliance with authorization requirements for service providers.
  • Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
  • Tracked referral submission during facilitation of prior authorization issuance.
  • Triaged unscheduled and emergency authorizations, directing submissions to appropriate personnel for rapid response.
  • Authorized surgical requests in accordance with applicable plan guidelines.
  • Responded to inquiries from healthcare providers regarding prior authorization requests.

Patient Care Coordinator

CVScaremark
11.2018 - 08.2023
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Delivered excellent patient experiences and direct care.
  • Worked with patients to schedule tests and procedures.

Education

Bachelor of Science - RN

Seminole State College of Florida
Sanford, FL
06.2026

Skills

  • Wound Dressing
  • Tracking Systems
  • Drawing Blood
  • Phlebotomy Procedures
  • Donor Screening
  • Specimen Labeling Procedures
  • On-Site Testing
  • Specimen Transport

Timeline

Phlebotomist

Quest Diagnostics
03.2021 - Current

Prior Authorization Coordinator

Copilot
01.2019 - Current

Patient Care Coordinator

CVScaremark
11.2018 - 08.2023

Bachelor of Science - RN

Seminole State College of Florida

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Elicia Douglas