Elicia Enriquez
River Rouge
Summary
Collaborative leader with a talent for cultivating an engaged and empowering work culture through effective partnerships. Demonstrated success in establishing and nurturing strong relationships with diverse stakeholders in dynamic, fast-paced environments.
Overview
9
9
years of professional experience
Work History
Hostess
Method Co./Kamper’s Rooftop
05.2024 - 09.2024
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Seated patrons based on guest preferences and seating availability.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Transportation Specialist
DRAIVER
09.2023 - 02.2024
- Met vehicle operation regulations by staying up-to-date on personal licensing requirements and performing regular maintenance.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Assistant Hiring Manager
Lloyd Agencies
08.2023 - 01.2024
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Customized wording of job profiles, social media techniques, and website subscriptions.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Transportation Specialist
Detroit Quality Staffing
11.2022 - 03.2023
- Read maps to plan routes and reported delays or accidents.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Watched weather and safety conditions to adapt routes and maintain standards.
- Met vehicle operation regulations by staying up-to-date on personal licensing requirements and performing regular maintenance.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Transporter
DRAIVER
12.2021 - 10.2022
- Operated with safety and skill to avoid accidents and delays.
- Maintained high customer satisfaction by working quickly and accurately.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Trained new drivers in company policies and vehicle maintenance to support daily task completion.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
Budtender
House of Dank
01.2021 - 04.2021
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Read industry publications to maintain knowledge on current and future bud trends.
- Restocked supplies and arranged displays.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Checked guests' photo identification for validity and age requirements.
Customer Service Representative
Teleperformance USA
09.2019 - 03.2020
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
HR Recruiter
LA Fitness
04.2019 - 09.2019
- Verified applicant references and employment details.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Studied job descriptions and qualifications to determine applicant requirements.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Developed and implemented onboarding and orientation programs for new employees.
Operations Specialist for StockX
Aerotek
12.2017 - 06.2018
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
Sales Associate
Finish Line
12.2016 - 12.2017
- Worked on sales floor to help customers find what they are looking for
- Maintained a steady, high speed work pace
- Register experience
- Assisted with stock and inventory
Sales Associate
JCPenney
08.2015 - 02.2016
- Maintained an organized sales floor
- Assisted customers with finding what they were looking for
- Register experience
- Stock/inventory
- Team leader on closing team
Education
High school diploma -
Cesar Chavez Academy High School
01.2016
Skills
- Account updating
- Follow-up skills
- Staff training
- System implementation
- Customer consulting
- Shipping procedures
- Shipping and receiving
- Punctuality and reliability
- Microsoft Excel
- Multitasking and organization
- Credit card payment processing
- Client relations
- Reference checking
- Call logging
- Complaint resolution
Timeline
Hostess
Method Co./Kamper’s Rooftop
05.2024 - 09.2024
Transportation Specialist
DRAIVER
09.2023 - 02.2024
Assistant Hiring Manager
Lloyd Agencies
08.2023 - 01.2024
Transportation Specialist
Detroit Quality Staffing
11.2022 - 03.2023
Transporter
DRAIVER
12.2021 - 10.2022
Budtender
House of Dank
01.2021 - 04.2021
Customer Service Representative
Teleperformance USA
09.2019 - 03.2020
HR Recruiter
LA Fitness
04.2019 - 09.2019
Operations Specialist for StockX
Aerotek
12.2017 - 06.2018
Sales Associate
Finish Line
12.2016 - 12.2017
Sales Associate
JCPenney
08.2015 - 02.2016
High school diploma -
Cesar Chavez Academy High School
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