Elicia Jones
Noatak
Summary
Dynamic IT professional with proven expertise in classroom support and exceptional problem-solving skills, honed through roles at University of Alaska Southeast and Akima. Excelled in deploying Blackboard learn platforms and streamlining company-wide software updates.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Student Assistant - Computing and Media Services
University of Alaska Southeast
09.2024 - Current
- Answered phone calls regarding simple trouble shooting. Such as password changes and accessing university websites.
- Deployed classroom resources, such as audio and video devices.
- Ticketing system - FileMaker
- Built Blackboard learning platform courses to assist professors.
- Assisted with walk-ins regarding simple troubleshooting. Such as account and university site access.
- Setting up audio and video for events.
Helpdesk Intern
Akima
06.2024 - 08.2024
- Supported company-wide software updates, ensuring all systems remained current and secure.
- Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
Maniilaq IT Intern
Maniilaq Health Center
06.2022 - 08.2022
Education
Bachelor of Arts - Computer Science
University of Alaska - Fairbanks
Fairbanks, AK12-2027
High School Diploma -
Napaaqtugmiut School
Noatak, AK04-2023
Skills
- Classroom support
- Blackboard learn
- Record keeping
- Equipment organization
- Microsoft office
- Communication
- Problem-solving
- Organization
Timeline
Student Assistant - Computing and Media Services
University of Alaska Southeast
09.2024 - Current
Helpdesk Intern
Akima
06.2024 - 08.2024
Maniilaq IT Intern
Maniilaq Health Center
06.2022 - 08.2022
Bachelor of Arts - Computer Science
University of Alaska - Fairbanks
High School Diploma -
Napaaqtugmiut School
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