Elicia Kellam
Peer Support Counselor
Olympia,WA
Summary
Determined individual with a high level of compassion and skill in assisting individuals in various stages of recovery. Hardworking Peer Support Specialist known for handling appointment scheduling, transporting clients to meetings and promoting assistance wherever and whenever needed. With over 29 years of personal lived experience with addiction and all that comes with it. Someone who truly believes that change can happen and believe that everybody deserves a second chance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Peer Support Counselor
Department Of Health And Recovery Services
Olympia, WA
08.2023 - Current
- Participated in ongoing professional development opportunities to stay current on best practices within the field of peer counseling
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Transported individuals to medical appointments and support meetings whenever needed.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Behavioral Health Technician
Royal Life Centers
Olympia, WA
09.2023 - Current
- Documented behavioral incidents to keep accurate records.
- Monitored patient safety in all areas of the facility.
- Provided emotional support to clients and patients dealing with difficult situations.
- Established and maintained professional working relationships with clients, staff and public.
- Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
- Documented patient behavior, interventions completed and patient response to interventions.
- Responded promptly to any emergency situations that may arise within the facility.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Assisted in coordinating transportation for appointments outside the facility when necessary.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Tracked client movement on and off unit by documenting times and destinations.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
- Accompanied patients to medical and counseling appointments.
Customer Service Cashier
Macy's
Olympia, WA
04.2021 - 06.2022
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
Education
Some College (No Degree) - Substance Abuse Counselor Psychology
Liberty University
Lynchburg, VAGED -
Tacoma Community College
Tacoma, WA08-2009
Skills
- Substance Abuse Knowledge
- Recovery Assistance and Support
- Leadership Skills
- Effective Collaboration and Interaction
- Relationship-Building Skills
- Communication Abilities
- Community Services Information
- Boundary Setting
- Resource Navigation
- Issue Resolution Abilities
- Problem-Solving Skills
- Intake and Discharge Process
- Inpatient Treatment
- Support Patients
- HIPAA Requirements
- Emergency Response
- Charting and Clinical Documentation
- Intake Assessment
- Client Documentation
- Standards Administration
Certification
Peer Support Counselor Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
In order to succeed, we must first believe that we can.
Nikos Kazantzakis
Timeline
Behavioral Health Technician
Royal Life Centers
09.2023 - Current
Peer Support Counselor
Department Of Health And Recovery Services
08.2023 - Current
Customer Service Cashier
Macy's
04.2021 - 06.2022
Some College (No Degree) - Substance Abuse Counselor Psychology
Liberty University
GED -
Tacoma Community College