Elicia Kentolall
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Manager of Operations
RV One Superstores
04.2023 - 10.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained new employees on proper protocols and customer service standards.
Salon Coordinator
Auora Beauty Salon
08.2022 - 04.2023
- Training staff on policies and new software
- Opening and closing of salon
- Handling payroll for employees
- Kept up to date data entry of all supplies and products in store, ordered and fully stocked all shelves maximizing customer sales
- Training and hiring manager for all future employees
- Maintained company social media platforms.
Manager
Beach House 757
04.2019 - 11.2021
- Created effective employee schedules
- Lead and facilitated a productive beginning and end of shift meeting
- Addressed and resolved customer concerns in a timely manner
- Enforce health and safety protocols
- Established and regulated social media content.
Manager
Cafe Viva Gourmet Pizza
11.2017 - 04.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Receptionist
YGallery Salon
03.2018 - 03.2019
- Knowledge of 'Mindbody' booking system
- Handled a multi-line phone and booked appointments for stylist
- Governed concerns of customers and providing drink services
- Trained newly hired receptionists
- Stocked and ordered all salon products
- Exceeded company's quota by being the highest seller.
Assistant / Receptionist
Ayten Farrell
04.2015 - 09.2017
- Kept up to date with food regulation
- Generated financial reports
- Resolving customers complaints and respond to their inquiry
- Monitored average spending while looking for ways to cut costs
- Maintaining relationships with vendors and placing orders
- Creating staff schedules
- Established and developed strong customer relationships
- Organized, restocked, and tracked all inventory
- Increased productivity by prepping for stylist
- Administrated all task and scheduling for front desk.
Education
Borough of Manhattan Community College of the City University of New York
New York, NYSkills
- Conducting strategic adjustments as necessary
- Excellent time management
- Goal oriented and versatile team player
- Supervise and increase all and any companies' revenue
- Schedule Management
- Inventory Management
- Financial Oversight
Professional Overview
Focused professional and team player with a knack for building productive working relationships and networking.
Timeline
Manager of Operations
RV One Superstores
04.2023 - 10.2023
Salon Coordinator
Auora Beauty Salon
08.2022 - 04.2023
Manager
Beach House 757
04.2019 - 11.2021
Receptionist
YGallery Salon
03.2018 - 03.2019
Manager
Cafe Viva Gourmet Pizza
11.2017 - 04.2019
Assistant / Receptionist
Ayten Farrell
04.2015 - 09.2017
Borough of Manhattan Community College of the City University of New York
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