Elicia Matos
Lead Cleark
Montclair,NJ
Summary
Highly efficient lead clerk well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Personable with proven history of improving effectiveness of workplace communication and coordination. Computer-literate adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping . Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Clerk
AmeriCold Logistics
Newark, NJ
09.2020 - Current
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Updated database with changes in carrier status.
- Handled day-to-day shipping and receiving overseeing more than 100,000 packages per day.
- Double-checked cargo inventories and documentation for accuracy.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Regularly reviewed invoices and double-checked orders.
- Processed required paperwork to expedite handling of shipped and received goods.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Conducted research to address shipping errors and packaging mistakes
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs
- Verified orders by comparing names and quantity of items packaged with shipping documents
- Compared shipping orders and invoices against contents received to verify accuracy
- Processed required paperwork to expedite handling of shipped and received goods
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping
Receptionist
Ail Mohamad
Newark, NJ
08.2015 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Recruited and hired top-level talent to add value and expertise to sales department
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
Education
High School Diploma -
Senn High School
Chicago, IL06.1996
Skills
- Billing and Invoicing
- Data Recording
- Customer Satisfaction
- Schedule Management
- Record Sorting and Filing
- Microsoft Office Proficiency
- Google Drive
- Issue Resolution
- General Office Functions
- Data Entry
- Organizing and Categorizing
- Customer Service
Timeline
Clerk
AmeriCold Logistics
09.2020 - Current
Receptionist
Ail Mohamad
08.2015 - 12.2019
High School Diploma -
Senn High School
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