Elicia Rivera
MILILANI,HI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Sales Assistant
Fresh Island Fish Co
07.2021 - Current
- Helped customers with orders on the phone and processed them in to a invoice.
- Helped customers with WILL CALL payments and processing of invoice - So Operations to pull products for customer.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Assisted Accounts Receivable - scanning of daily invoices and emailing them for proper billing.
- Assisted Purchasing Department - scanning of purchase orders and emailing them for proper billing.
- Created product lots and invoices for next day delivery.
General Office Clerk
Hawaiian Sun Products, Inc.
02.2010 - 07.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments, Will Calls and payments.
- Responded to inquiries from callers seeking information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Assisted the Accounting Department - researching of pass due invoices. Emailing or calling of customers of invoices.
- Assisted the Sales Department - taking orders over phone, email, or texts. Inputting them into computer and creating a invoice for next day delivery.
Dispatcher Office Assistant
Mirage Hotel & Casino
03.2004 - 01.2008
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of hotel/rooms calls to the proper departments of Engineering.
- Advised regarding delays and special circumstances.
- Assisted in monitoring the fire board for hotel. Making proper phone calls to proper departments and/or police and/or fire departments.
Service Department Associate
Coca-Cola Bottling
02.2001 - 03.2004
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Dispatched service calls to the proper technicians in the according locations.
- Assisted the Sales department with sales orders. Manually filling out sales orders for installing or removing of equipment.
- Creating and transferring of codes for different types of equipment (vending machines, coolers, soda dispensers...)
Education
No Degree - Liberal Arts And General Studies
Honolulu Community College
Honolulu, HI09.1993
High School Diploma -
Governor Wallace Rider Farrington High School
Honolulu, HI06.1992
Skills
- Positive Customer Engagement
- Team Cooperation
- Inside and Outside Sales
- Information Updates
- Microsoft Excel
- Cash Handling
- Answering Customer Questions
- Credit and Debt Card Processing
- Payment Processing
- Microsoft Windows
- Ten-key by touch
Competitive Paintball
I am a part of 2 local teams that travel and compete in national and regional paintball tournaments. We are more of a family than a team.
Timeline
Sales Assistant
Fresh Island Fish Co
07.2021 - Current
General Office Clerk
Hawaiian Sun Products, Inc.
02.2010 - 07.2021
Dispatcher Office Assistant
Mirage Hotel & Casino
03.2004 - 01.2008
Service Department Associate
Coca-Cola Bottling
02.2001 - 03.2004
No Degree - Liberal Arts And General Studies
Honolulu Community College
High School Diploma -
Governor Wallace Rider Farrington High School
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