ELICIA ROLLINS
CHICAGO,IL
Summary
Organized Receptionist and Appointment Setter with little over 5 years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
As well as Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Guard
Brosnan Security
04.2020 - 11.2022
- Guard ad monitor premises to prevent theft, property damage and safety violations
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Perform fire prevention and maintenance tasks
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Guarded and monitored premises to prevent theft, property. damage and safety violations.
- Provide information regarding the site - 20 HR CERTIFIED PERC CARD
Appointment Setter
HyCite Corporation
08.2017 - 04.2020
- Acted as first point of contact and set appointments for prospective clients.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Scheduled and confirmed appointments to contact engaged and/or newly wed couples.
- Answered phone calls and answered questions from potential customers.
- Made invites to couples for culinary demo for a cookware company.
- Send confirmation emails to customers to confirm scheduled appointments.
Case Management Agent
Liberty Heathcare Corporation
12.2015 - 08.2017
- Protocol Government Solution
- Receive inbound calls f rom offender from IDOC and CDOC
- Collect location and inmate information from offender and record it to parole agent
- Make calls to parole agents to connect offender
- Make calls to IDOC offenders about movement and house arrest monitoring
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Complied with established internal controls and policies.
Education
Criminal Justice
Westwood College
High School Diploma - undefined
West Town Academy
Skills
- Crisis Management Plans
- Microsoft Excel
- Intrusion Detection
- Microsoft Office
- Team Player
- Data Research and Analysis
- Business Correspondence
- Delivery Appointment
- Code Validation
- Social Perceptiveness
Certification
20 HOUR CER
- 20-40 HOUR Training - 04-2018/2022
- PERC CARD
- FOID
Timeline
Security Guard
Brosnan Security
04.2020 - 11.2022
Appointment Setter
HyCite Corporation
08.2017 - 04.2020
Case Management Agent
Liberty Heathcare Corporation
12.2015 - 08.2017
Criminal Justice
Westwood College
High School Diploma - undefined
West Town Academy
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