Elicia Sizemore-Lopez
Business Execution Consultant
Albuquerque,NM
Summary
18 Years of experience in the financial industry with most recent experience in project management and business process improvement. Earned an MBA in Operations and Finance which translates to business process management experience. Partnered closely with cross-functional teams and SMEs to successfully manage technology and system access projects with competing deadlines while delivering exceptional results. Practiced knowledge of identifying process gaps and recommending the controls needed to close those gaps. Over five years of direct management experience. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work History
Business Execution Consultant
Wells Fargo Bank, N.A.
2 2022 - Current
- Serve as system administrator to facilitate role-based system access controls for Small Business employees.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Recent projects include serving as primary developer of application to replace SharePoint 2013 site which migrated to SharePoint Online during 2nd quarter of 2023 and design and build of new system access support form that is utilized by 35,000 employees enterprise wide.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
Business Support Consultant
Wells Fargo Bank, N.A.
05.2017 - 02.2022
- Responsible for managing several branch projects for company’s network health initiative
- Inherent in the role was writing and reviewing business processes to ensure accuracy and attention to detail
- Other job duties included granting, maintaining and revoking system access for retail branch employees enterprise wide
- Gained experience with assessing and mitigating operational risk as well as identifying and developing strategies to maintain strong risk management framework
- Special projects included creating tool for Network File Share implementation to ensure record coordinators have efficient way to track their shared drive document file cleanup
- Developed SharePoint 2013 site from ground up that is used by Branch Banking to submit safe deposit box requests for vendor maintenance and physical box key tracking and cleanup.
Regional Services Senior Consultant
Wells Fargo Bank, N.A.
03.2014 - 05.2017
- Worked with largest district in New Mexico with regard to number of team members and deposit volume
- Developed skills necessary to answer and address complex issues and questions that arise in retail banking
- On a daily basis was responsible for helping market manage risk, balance customer experience, lead themselves with integrity, and ensure each branch team was prepared for their internal audit
- Partnered closely with District Manager and branch teams to ensure accountability is being delivered around sales quality, risk management and customer experience
- Worked on special projects to enhance the customer experience around foreign currency conversion and staffing optimization.
Branch Manager
Wells Fargo Bank, N.A.
11.2011 - 03.2014
- Coached and managed staff to process sales referrals and promote bank services and products
- Scheduled staffing for multiple branch locations and positions
- Balanced daily cash deposits and bank vault inventory with a zero error rate
- Trained new employees on cash drawer operation as well as systems operation and sales and referral behaviors
- Responsible for overall performance with regard to sales, customer service, and branch operations.
Service Manager
Wells Fargo Bank, N.A.
11.2008 - 11.2011
- As a Service Manager I was in charge of branch operations such as compliance, training, and overseeing the teller team
- I had 12 tellers that reported to me and I was responsible for hiring, training, scheduling and developing the tellers.
Personal Banker
Wells Fargo Bank, N.A.
09.2007 - 11.2008
- Responsible for managing client’s portfolios and advising them on financial services to help them succeed financially.
Customer Service and Sales Representative
Wells Fargo Bank, N.A.
06.2007 - 09.2007
- Responsible for providing an exceptional customer experience as well as opening deposit products and taking loan applications.
Lead Teller
Wells Fargo Bank, N.A.
12.2006 - 06.2007
- Helped to lead the teller team by assisting with transaction approvals and daily, weekly, and monthly task completion.
Teller
Wells Fargo Bank, N.A.
05.2006 - 12.2006
- Processed customer transactions and created daily referrals for solutions.
Education
MBA - Operations
University of New Mexico
Albuquerque, NM 01.2014 - 05.2017
BBA - Finance
University of New Mexico
Albuquerque, NM 01.2008 - 12.2013
Skills
Project management experience
Excellent communication skills
Process improvement experience
Experience with partnering cross-functionally
Excellent organizational skills
Leadership experience
Adaptability and Flexibility
Risk management acumen
Problem solving experience
High attention to detail
Business Analysis
Cover Letter
Dear Hiring Manager,
As someone with 18 years of experience in the financial industry and six years of project management experience, I was thrilled to see your posting for the Project Manager position at SLFCU. I have experience leading successful projects with many deliverables and with building successful cross-functional relationships. I have a strong passion for operations and process improvement, and I excelled in that field of study while earning my master’s degree at the University of New Mexico.
In my current position at Wells Fargo Bank, I oversee all system access components for our Small Business employees, working with subject matter experts spanning various lines of business. Additionally, I oversee projects from the regional project management level. My key challenge includes managing many complex projects with overlapping deadlines and delivering exceptional results.
Recent projects include the design and build of a new system access support form as it transitioned from an outdated platform to a new application. This form is utilized to support system access requests for over 35,000 employees across the enterprise. Simultaneously, I managed a project to implement Role Based Access Controls to onboard a new group of employees to administer and facilitate their system access and high-risk certifications. Both of these projects came to a successful close on time and within budget.
I welcome the challenge of leading a portfolio of successful projects while managing cross area relationships. This is a perfect match for my personal and professional interests and an exciting opportunity to create lasting customer relationships through well executed project plans and process improvement methodologies. I look forward to leveraging my operations knowledge and project management experience to achieve outstanding results and customer satisfaction with your organization.
I look forward to the opportunity to discuss your project management objectives and show you how my success at Wells Fargo can translate into long-term deliverance of the organization’s strategy and vision while building lasting customer relationships for Sandia Laboratory Federal Credit Union and the Project Management Office.
Best regards,
Elicia R. Sizemore-Lopez
Company Location
Albuquerque, NM, 87111
Timeline
Business Support Consultant
Wells Fargo Bank, N.A.
05.2017 - 02.2022
Regional Services Senior Consultant
Wells Fargo Bank, N.A.
03.2014 - 05.2017
MBA - Operations
University of New Mexico
01.2014 - 05.2017
Branch Manager
Wells Fargo Bank, N.A.
11.2011 - 03.2014
Service Manager
Wells Fargo Bank, N.A.
11.2008 - 11.2011
BBA - Finance
University of New Mexico
01.2008 - 12.2013
Personal Banker
Wells Fargo Bank, N.A.
09.2007 - 11.2008
Customer Service and Sales Representative
Wells Fargo Bank, N.A.
06.2007 - 09.2007
Lead Teller
Wells Fargo Bank, N.A.
12.2006 - 06.2007
Teller
Wells Fargo Bank, N.A.
05.2006 - 12.2006
Business Execution Consultant
Wells Fargo Bank, N.A.
2 2022 - Current