Eliciana Gaitan
Santa Rosa,CA
Summary
Dynamic professional with a proven track record in enhancing customer relations and sales at Redwood Herbal Alliance. Excelled in financial account reconciliation and demonstrated exceptional collaborative teamwork. Achieved significant improvements in client satisfaction and operational efficiency. Skilled in Microsoft Office and adept at managing diverse teams to exceed targets.
Overview
11
11
years of professional experience
Work History
Intake Specialist
Redwood Herbal Alliance
Santa Rosa, CA
07.2024 - Current
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Collaborated with management to develop creative ways to increase sales and promote cannabis products.
- Complied with federal, state, and local laws regarding the sale of cannabis products.
- Assisted customers in selecting the best products for their needs.
- Kept up-to-date records of all transactions in compliance with state regulations.
- Ensured compliance with state regulations by managing the intake of cannabis products.
- Leveraged Meadow software to manage client intake processes, customer accounts, and product management.
Business Development Administrator
Purchase Green Artificial Turf
Petaluma, CA
03.2024 - 07.2025
- New Hire Onboarding for in and out of state locations
- Purchase Order and Invoice reconciliation
- Daily Cash Log audits for CA, TX, and FL locations
- Weekly employee evaluations
- Health Care enrollment for employees
- Keyholder for Petaluma and Santa Rosa location
- Client communications and scheduling
- Set client install and estimate appointments
- Closed Turf Purchase deals
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Created marketing materials such as brochures, flyers, and newsletters to promote services offered by the company.
- Negotiated and closed high-value contracts with new and existing clients.
Shelter Intake Coordinator
Humane Society of Sonoma County
Santa Rosa, CA
09.2023 - 03.2024
- Screen incoming animals for behavior programs
- Intake owner surrendered animals
- Habitat set up
- Shelter spacing management
- Review Vet records and create treatment plans
- Intake exams & vaccines
- Coordinates Owner Surrender Animal Intakes
- Communicates with other shelters within the state
Associate Credentialing Coordinator
Providence Health Care
Santa Rosa, CA
04.2023 - 09.2023
- Answer Multi-line phones
- Manage office fax and email box
- Manage provider credential files
- Monthly reports for Medical Board
Eligibility Specialist II
Sonoma County Human Services Department
Santa Rosa, CA
03.2021 - 04.2023
- Interviews applicants/clients to obtain and/or verify financial, employment, tax, asset, and personal information in relation to the completion and clarification of the application forms upon which eligibility decisions are based
- Solicits and evaluates financial and personal information obtained from the client and other sources against applicable regulations to determine applicant needs and eligibility for Medi-Cal, private health insurance, and one or more additional public assistance and human service programs
- Organizes caseload and/or tasks and updates case records and documents to meet regulatory, departmental, and automated system deadlines in a timely manner, in accordance with local, state, and federal compliance regulations, as well as expected internal performance standards
- Maintains and updates case records, including written narratives, correspondence, forms, and computer documents in a clear and readable format
- Troubleshoots task and/or case issues to determine appropriate resolution of problems involving the lead worker or supervisor as needed
Owner Loyalty Manager
North Bay Nissan
Petaluma, CA
06.2020 - 03.2021
- Complete Follow up calls for sales and service
- Manage all social media reviews and responses
- Manage record dispositions for Sales and Service teams
- Manage Due Bill Scheduling
- Report to Corporate regarding performance placement
- Manage and Monitor all Quality Growth Program qualifiers
- Train and help sales/services employees to improve performances
- Monitor staff behavior when on sales floor or in service drive
Office Administrator
Manly Honda
Santa Rosa, CA
12.2018 - 06.2020
- Answered multi-line phones
- Daily use of CDK
- Daily Parts & Service Cash/CC balancing
- F&I Products - VSC, THFT, MNT, SPB, EWT, & GAP Contract Remittance
- Hyundai & Honda Service Technician Payroll
- Kept Track of and Closed Service Repair Orders for billing and accounting
- Closed and Kept track of Part Tags for billing and accounting
- Fill in Reception for sales and service as needed
- Process refund checks for Parts and Service customers
- Service Cashier Backup
- Accounting for Service and Parts department
- Cash deposits
Office Manager
Ace Hardware
Santa Rosa, CA
04.2014 - 12.2018
- Trained New Employees
- Answered multi-line phones
- Daily bank deposits
- Update Inventory
- Managed defective merchandise
- Filed Paperwork
- Prepared Monthly statements for payment
- Updated new/current merchandise status
- Maintained/Managed customer accounts
- Dealt with all aspects of the Point-Of-Sale system
- Ordered Supplies for registers and office
- Managed Current/Upcoming Ads and monthly events
- Filed New/Current Employee Documents
- Managed and Finalized Purchase orders
- Ordered store apparel for employees
- Balanced cash drawers and safe
Large Dog Group Supervisor
K9 Activity Club & Lodge
Santa Rosa, CA
07.2016 - 03.2017
- Monitored play groups of 12+ dogs at a time
- Monitored play behavior of Large Dogs
- Cleaned and Sanitized play areas, kennels and lodge areas
- Followed feeding/medication schedules for boarding dogs
- Presented dogs to clients for pick up
Education
Diploma -
Piner High School
01.2016
Skills
- Accounts Payable
- Accounts Receivable
- Excellent math skills
- Management Experience
- Strong analytical skills
- Customer Service and Relations
- Accounting
- Financial Account Reconciliation
- Administrative Support
- Communication skills
- Collaborative Teamwork
- Organizational skills
- Microsoft Office programs
- Financial Analysis Documentation
References
- Patrick Timmsen, Supervisor at Redwood Herbal Alliance, 707-849-5303
- Mike Bone, Owner of Ace Hardware, 707-525-8635
- Kimberly Crumpton, Co-worker at North Bay Nissan, 707-703-8264
Timeline
Intake Specialist
Redwood Herbal Alliance
07.2024 - Current
Business Development Administrator
Purchase Green Artificial Turf
03.2024 - 07.2025
Shelter Intake Coordinator
Humane Society of Sonoma County
09.2023 - 03.2024
Associate Credentialing Coordinator
Providence Health Care
04.2023 - 09.2023
Eligibility Specialist II
Sonoma County Human Services Department
03.2021 - 04.2023
Owner Loyalty Manager
North Bay Nissan
06.2020 - 03.2021
Office Administrator
Manly Honda
12.2018 - 06.2020
Large Dog Group Supervisor
K9 Activity Club & Lodge
07.2016 - 03.2017
Office Manager
Ace Hardware
04.2014 - 12.2018
Diploma -
Piner High School
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