Elida Gonzales
West Wendover,NV
Summary
Results-oriented Hotel Front Desk Manager with a proven track record in guest service, occupancy management, and operational coordination. Developed strategies to enhance occupancy rates, monitored inventory for operational efficiency, and delivered comprehensive reports on occupancy and revenue. Strong communication and team support experience carrying over through housekeeping coordination, staff oversight, and service issue resolution.
Overview
2
2
Languages
17
17
years of professional experience
Work History
Hotel Manager
Wendover Nugget
West Wendover, Nevada
03.2025 - Current
- Developed strategic plans to enhance occupancy rates and drive profitability.
- Prepared comprehensive reports on occupancy rates and revenue metrics for senior management review.
- Managed Wendover Nugget hotel front desk operations and guest check-in flow.
- Supervised reservations, room assignments, and daily occupancy updates.
- Resolved guest complaints and service issues with professional, calm communication.
- Coordinated housekeeping schedules across Wendover Nugget guest rooms and public areas.
- Monitored hotel operations to support Wendover Nugget's guest satisfaction and compliance.
- Assigned duties and monitored employee performance to ensure operational efficiency.
- Communicated with maintenance and casino teams on room repairs and requests.
Security Officer
Energy Solutions
West Wendover, UT
04.2023 - 02.2025
- Monitored Energy Solutions facility entrances and exits for unauthorized access.
- Patrolled Energy Solutions property to inspect gates, doors, and secure areas.
- Logged visitors, contractors, and employee badges at Energy Solutions checkpoints.
- Confirmed visitor identification prior to granting entry into the building.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored surveillance cameras and responded to suspicious activity.
Hotel Manager
Wendover Nugget
West Wendover, Nevada
08.2018 - 09.2022
- Optimized room rates to gain maximum occupancy figures, improve revenue growth and increase market share.
- Managed Wendover Nugget hotel front desk operations and guest check-in flow.
- Oversaw reservations received from direct calls and provided room availability information.
Quality Assurance Specialist
Energy Solutions
Salt Lake City, Utah
02.2014 - 10.2015
- Inspected quality records for Energy Solutions compliance requirements.
- Reviewed procedures against safety and regulatory standards.
- Verified materials and work instructions for accuracy.
- Verified the accuracy of product documentation such as labels, instructions, warnings.
- Trained staff on quality control procedures and standards.
Stocker
Sephora Distribution Center
Salt Lake City, Utah
01.2013 - 09.2013
- Replenished inventory locations to enhance order fulfillment and shipping workflows.
- Stocked shelves with new merchandise and checked for outdated or damaged items..
- Stocked beauty products in distribution aisles using RF scanners and pick tickets to maintain organization.
Wendy's Crew Member
Wendys Restaurant
Salt Lake City, Utah
03.2011 - 12.2011
- Processed drive-thru orders efficiently using Wendy's point-of-sale system to enhance customer experience.
- Welcomed guests and accurately took counter orders to ensure prompt service at Wendy's Restaurant.
- Cooked burgers, fries, and sandwiches according to Wendy's food safety standards to maintain quality.
Spa Attendant
Montego Bay Casino
West Wendover, Nevada
01.2010 - 11.2010
- Greeted spa guests, ensuring a welcoming atmosphere in the front areas of casino spa.
- Checked in guests for scheduled appointments at spa reception, enhancing overall guest experience.
- Prepared treatment rooms with clean linens, towels, robes, and guest amenities.
- Supported therapists by resetting rooms and organizing equipment between appointments.
- Maintained hygiene standards by cleaning sauna and steam room, contributing to guest satisfaction.
Education
Jerome High School
Jerome, IDSkills
- Guest services
- Occupancy management
- Revenue management
- Front desk operations
- Staff training and development
- Team leadership
- Housekeeping coordination
- Inventory control
- Staff scheduling
- Hospitality
Languages
English
Professional
Spanish
Professional
Work Preference
Work Type
Full TimeLocation Preference
HybridLocation: Elko, NV
Open to relocation: Yes
Timeline
Hotel Manager
Wendover Nugget
03.2025 - Current
Security Officer
Energy Solutions
04.2023 - 02.2025
Hotel Manager
Wendover Nugget
08.2018 - 09.2022
Quality Assurance Specialist
Energy Solutions
02.2014 - 10.2015
Stocker
Sephora Distribution Center
01.2013 - 09.2013
Wendy's Crew Member
Wendys Restaurant
03.2011 - 12.2011
Spa Attendant
Montego Bay Casino
01.2010 - 11.2010
Jerome High School