Summary
Overview
Work History
Skills
Certification
Languages
Accomplishments
Education
Software
Work Availability
Manager
Elida J. Stroup, MBA PMP SSGB

Elida J. Stroup, MBA PMP SSGB

El Paso,TX

Summary

  • Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
  • Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

14
14
years of professional experience
2
2

Certifications

5
5
years of post-secondary education

Work History

AR and Credit Risk Management Supervisor

HELEN OF TROY
04.2022 - 08.2022
  • Improved resolution of debt by 30% in average compared to previous quarter and year.
  • Successfully implemented departmental changes with team, effectively applying change management techniques and leadership.
  • Identified improvement changes regarding key processes for internal controls and accounting procedures.
  • Worked within Power Bi to compile and review information with dashboards.
  • Conducted statistical analysis and evaluated risk via use of portfolio management software (Dun and Bradstreet) and references for approval of new credit lines for businesses.
  • Reconciled daily AR ledger and verified proper posting.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.

Accounts Receivable Manager

ADP INC
12.2019 - 04.2022
  • Assisted regional controllers with risk management, contract negotiations, bad debt expense evaluations and revenue evaluations.
  • Initiated and facilitated meetings with clients, relationship executives, and regional controllers directly impacting financial results and retention.
  • Provided quick decision making or collaborated/negotiated with clients, and other business units within the company to resolve disputes.
  • Constructed, edited and tested computer system programs resulting in a 50% reduction in manual processing of refunds, including savings of 3 EFTs annually.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Collaborated with business partners in improvements to implementation phase activities resulting in a reduction of 75% of false-start related bills.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Consistently managed 12-person staff, effectively resolving issues, which resulted in top ranking out of 8 teams.

Project Lead AR Specialist / SME /Process Improvement Coordinator

ADP INC
02.2016 - 12.2019
  • Led efforts in analysis and design of more cost-effective processing technology to improve current financial systems
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Managed projects from procurement to commission.
    Adhered to budget requirements with excellent planning and consistent expense monitoring.
  • Developed Continuous Improvement/Lean accounts receivable training programs for onsite implementation.
  • Restructured procedures through coordination with other business units to create and execute projects.
  • Managed development and implementation of lean and continuous improvement initiatives across Order to Cash environment.
  • Worked with both internal and external users to create detailed financial reports.
  • Produced detailed and relevant reports for use in making business decisions.
  • Identified plans and resources required to meet project goals and objectives.
  • Trained 100+ employees techniques to improve productivity, which saved company ~$500-700K yearly.
  • Collaborated with controller in completing journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management.
  • Created and maintained business resiliency plans and compliance audits.

Sr. Accounts Receivable Representative

ADP INC
07.2014 - 02.2016
  • Responded to inbound inquiries regarding accounts and payments.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Leveraged computerized accounting software to create and maintain accurate customer account records.
  • Achieved $0.00 open debt in >60 days and maintained lowest average in >120 days consistently.

Project Specialist

AEROTEK
10.2013 - 07.2014
  • Maintained open communication by presenting regular updates on project status to customers.
  • Adhered to budget requirements with excellent planning and consistent expense monitoring.
  • Eliminated the need for hiring a seasonal team during tax season saving ~250K in onboarding fees.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Production Supervisor

GTESS CORPORATION
09.2011 - 10.2013
  • Resolved issues quickly to maintain productivity goals.
  • Evaluated team member performance regularly to identify and resolve productivity concerns.
  • Established clear priorities and production quality standards.
  • Reduced obstacles and variables to maintain production performance and meet deadlines.

Team Lead

GTESS CORPORATION
11.2009 - 09.2011
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

Data Entry Clerk

GTESS CORPORATION
09.2008 - 11.2009
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted and checked input data against original documents.
  • Compiled data and reviewed information for accuracy prior to input.

Skills

  • Servant Leadership
  • Continuous Development
  • Human Capital Management
  • Customer Relations
  • Project Management (Waterfall / Agile)
  • Business Process Improvement
  • Business Case Presentations
  • Operational Efficiency
  • Account and Ledger Reconciliations
  • Adaptable to Changing Conditions
  • Stellar Customer Experience
  • Financial Forecasting

Certification

  • PMP - Project Management Professional
  • Certified Lean Six Sigma Green Belt

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Accomplishments

  • Achieved 8-12 EFTs yearly savings through effectively developing processes and automation to eliminate non-value added tasks.
  • Documented and resolved in Bad Debt Expenses driven by >120 debt which led to ~$3M yearly savings.
  • Attained recognition for completion of multiple projects within budget, schedule while achieving customer validation effectively.
  • Collaborated with team of developers in the design and implementation of self-service billing tool for customers resulting in 30% reduction inbound call volume and NPS improvement.
  • Successfully prevented 85% of risk through design and implementation of business resiliency plans.

Education

Master of Business Administration -

University of Phoenix
El Paso, TX
2020 - 2021

Bachelor of Science - Business Management

University of Phoenix
El Paso, TX
2014 - 2018

Software

Workfront (Project Management)

MS Excel (Advanced)

MS Visio, Outlook, PowerPoint

MS Power Bi

Minitab

Oracle Receivables

SAP Crystal

OpenInvoice

PostgreSQL (pgadmin)

Medallia

Salesforce

HCM (ADP, Workday, UKG)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Elida J. Stroup, MBA PMP SSGB