Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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Elidania Valdez

Elidania Valdez

Landover,MD

Summary

Accomplished industry leader with extensive management expertise in staff training, performance evaluation, and continuous improvement. Proven track record in financial reporting and budget adherence, ensuring operational efficiency. Successfully evaluated P&L statements to consistently achieve targets and drive growth. Committed to fostering high-performance teams to enhance organizational success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Office Manager

HMR Trucking
Hyattsville, MD
09.2020 - Current
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Developed and implemented office policies and procedures.
  • Analyzed data from various sources to identify trends and make recommendations for improvement.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

Restaurant Manager

El Amate Ii Tex-mex Restaurant
Hyattsville, MD
06.2016 - 01.2025
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Resolved conflicts among employees in an effective manner.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Ordered supplies from vendors as needed while staying within budget guidelines.

Education

Small Business And Entrepreneurship Program -

Montgomery College
Rockville, MD
09-2020

GED -

Montgomery College
Rockville, MD
09-2016

Skills

  • Conflict resolution
  • Customer communication
  • Team leadership
  • Scheduling
  • Workflow optimization
  • Training and coaching
  • Inventory management
  • Staff recruitment
  • Alcohol awareness

Certification

  • Bartender License
  • Technology Transfer Certification

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Office Manager

HMR Trucking
09.2020 - Current

Restaurant Manager

El Amate Ii Tex-mex Restaurant
06.2016 - 01.2025

Small Business And Entrepreneurship Program -

Montgomery College

GED -

Montgomery College

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Elidania Valdez