Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elides Blass

Houston

Summary

Talented Store Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

4
4
years of professional experience

Work History

Store Manager

Cottonwood Financial
06.2022 - Current
  • Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
  • Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.
  • Contributed to departmental goals by meeting or exceeding monthly quotas for loan approvals and fundings.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Conducted interviews with participants to assess eligibility.

Staffing Coordinator

Evins Personnel Consultants
06.2020 - 05.2022
  • Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
  • Collaborated with hiring managers to understand specific position requirements and develop tailored recruitment strategies.
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Coordinated job postings and advertisements for maximum exposure and response rate.
  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.

Store Manager

ACE Cash Express
6 2019 - 5 2020
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Received and sent daily deposits to the bank.
  • Increased customer service success rates by quickly resolving issues.
  • Ordered and distributed office supplies while adhering to fixed store budget.
  • Kept physical loan files and digitized records organized for easy updating and retrieval by authorized team members.
  • Interacted with customers professionally by phone, email or in-person to provide information.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.

Store Manager

PLS Financial Services
1 2015 - 5 2019
  • Developed new store location from ground up by hiring and training efficient team.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Scheduled team around 24 hr business to meet store and teams needs.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Started as a supervisor and was quickly promoted to assistant manager leading to my role as a store manager in the company.
  • Making sure all checks cashed were good checks ex: making sure funds were available ,making sure the person cashing had valid identification.
  • Meeting customers needs to ensure repeat business.

Assistant Manager

Sellers Bros Inc.
3 2011 - 12 2014
  • Monitored security and handled incidents calmly.
  • Performed key tasks to promote inviting grocery store appearance, including properly and effectively stocking shelves and endcaps.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interviewed and hired strong candidates for team openings.
  • Handled customer complaints and concerns.

Education

High School Diploma -

Bellaire High School
Bellaire, TX
05.2013

Skills

  • Cash Handling
  • Point of Sale Systems
  • Product Knowledge
  • Customer Complaint Resolution
  • Loan Processing
  • Cash Register Operation
  • Quick learner/Fast pace

Timeline

Store Manager

Cottonwood Financial
06.2022 - Current

Staffing Coordinator

Evins Personnel Consultants
06.2020 - 05.2022

Store Manager

ACE Cash Express
6 2019 - 5 2020

Store Manager

PLS Financial Services
1 2015 - 5 2019

Assistant Manager

Sellers Bros Inc.
3 2011 - 12 2014

High School Diploma -

Bellaire High School

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Elides Blass