Elidia De Leon
South Haven,MI
Summary
Dynamic and dedicated professional with experience as a Case Manager at Job And Family Services, excelling in crisis intervention and client advocacy. Recognized for exceptional customer service and effective time management, I developed tailored support strategies that improved client outcomes and fostered positive relationships. Skilled in comprehensive case planning and active listening.
Overview
51
51
years of professional experience
Work History
Barista
Water’s Edge Coffee/Central Wesleyan Church
04.2020 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Case Manager
Job And Family Services
06.1974 - 12.2013
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Developed resource directory for clients, simplifying their search for essential services.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Education
High School Diploma -
Leipsic High School
Leipsic, OH05-1974
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Cash register operation
- Espresso machine operation
- Beverage preparation
- Coffee machinery
- Professional demeanor
- Espresso preparation
Languages
Spanish
Native or Bilingual
Timeline
Barista
Water’s Edge Coffee/Central Wesleyan Church
04.2020 - Current
Case Manager
Job And Family Services
06.1974 - 12.2013
High School Diploma -
Leipsic High School
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