Elie Boutros
Oklahoma City,OK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Hospitality Supervisor
Riyadh Intenational Catering Company. (McDonald)
2019.01 - 2023.09
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined operational efficiency by implementing effective scheduling and staff management practices.
- Elevated team performance through regular training sessions focused on customer service and communication skills.
- Boosted revenue with upselling techniques and promotion of special events or packages to guests.
- Ensured seamless guest experiences by coordinating room assignments, reservations, and special requests.
- Minimized complaints through proactive issue resolution and consistent follow-up with guests.
- Increased return visits from satisfied customers by fostering a welcoming atmosphere through exceptional service standards.
- Maintained high levels of cleanliness throughout the property, ensuring compliance with health regulations and company policies.
- Reduced employee turnover rates by creating a supportive work environment that encouraged professional growth.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Team Leader
Afkar Holding. Babel Restaurant
2018.01 - 2019.01
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Team Leader
Balthazar
2016.01 - 2018.01
Captain Waiter
Cheesecake Factory Inc
2014.01 - 2016.01
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
- Streamlined table turnover process for increased efficiency and revenue generation.
- Managed a team of junior waitstaff, ensuring high-quality service and adherence to restaurant standards.
- Developed rapport with regular patrons, fostering loyalty and repeat business.
Waiter
Beirut Hospitality Company
2010.01 - 2014.01
Cashier, Storekeeper
Charcutier Oun
2008.01 - 2010.01
Education
BBA - Business Management
Sagesse University
Beirut 2015
Skills
- Language proficiency
- Guest satisfaction monitoring
- Guest relations management
- Brand standards adherence
- Upselling techniques
- Front desk operations
- Staff training
- Complaint handling
- Task delegation
- Food safety knowledge
- Customer service excellence
- Employee scheduling
- Time management
- Quality assurance
- Sales and marketing
- Inventory control
- Organizational skills
- Customer Service
- Food and Beverage Service
- Safety Training
Languages
English
Professional Working
Arabic
Native or Bilingual
French
Native or Bilingual
Timeline
Hospitality Supervisor
Riyadh Intenational Catering Company. (McDonald)
2019.01 - 2023.09
Team Leader
Afkar Holding. Babel Restaurant
2018.01 - 2019.01
Team Leader
Balthazar
2016.01 - 2018.01
Captain Waiter
Cheesecake Factory Inc
2014.01 - 2016.01
Waiter
Beirut Hospitality Company
2010.01 - 2014.01
Cashier, Storekeeper
Charcutier Oun
2008.01 - 2010.01
BBA - Business Management
Sagesse University
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