Eliel Izhar Morales Munoz
Jamaica
Summary
IT Project Manager with experience supporting large-scale initiatives in finance and technology, including workflow optimization at Bloomberg and infrastructure projects for leading firms. Skilled in Agile and Scrum methodologies with a strong foundation in cloud solutions (Azure) and Bloomberg Terminal operations. Known for aligning stakeholders, streamlining processes, and driving measurable improvements in efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
I.T. Relocation Project Manager
Bloomberg
09.2022 - Current
- Delivered IT projects across Windows and iOS environments with 98% on-time completion, cutting delays by 35% and managing budgets up to $5M. Led large technician teams and coordinated with trades for flawless execution.
- Improved workflows and automation (including Windows and iOS support processes), boosting efficiency by 40% and reducing service desk resolution times by 50%, while enforcing accountability to minimize repeat issues.
- Managed 8,000+ cross-functional projects across 4+ buildings, achieving 99.9% uptime and reducing downtime by 25% through strong team leadership, platform-specific optimization, and rigorous quality oversight
Help Desk Technician / Project Manager
Citadel
10.2020 - 08.2022
- Supported desk relocations for 6,000+ end-users across multiple offices, maintaining 99.95% uptime and reducing disruptions by 45%.
- Resolved 98% of service desk tickets on first contact, cutting backlog by 50% and boosting team efficiency.
- Assisted in IT infrastructure projects during relocations, ensuring full compliance with security protocols and reducing downtime by 28%.
Help Desk Technician
META
06.2019 - 09.2020
- Assisted with technical support, resolving 95% of tickets on first contact and cutting resolution time by 40%.
- Helped maintain IT infrastructure supporting 2,000+ end-users in New York offices, ensuring 99.9% uptime.
- Supported implementation of security and compliance protocols, contributing to a 30% reduction in incidents and adherence to SOC 2 and ISO 27001 standards.
Education
B.A - Business and Technology
CUNY New York City College of Technology
Brooklyn, NY01.2022
Skills
- Agile & Scrum Practices
- Stakeholder Communication
- Risk & Issue Management
- Project Coordination & Planning
- Workflow Optimization
- Team & Vendor Oversight
- Bloomberg Terminal & Service Desk Tools
- Cloud Platforms (Azure, basic AWS/Google Cloud exposure)
- IOS Development
- Windows Optimization
Certification
- Google Technical Support Fundamentals - Issued Sep 2023
- OSHA General Safety & Health - Issued July 2025
- Yonsei University Introduction to TCP/IP - Anticipated Oct 2025
Languages & Other Proficiencies
Experienced in managing multiple high-priority projects, consistently delivering on time and within budget.
Bilingual in English and Spanish with strong communication skills; adept at cross-functional collaboration and stakeholder engagement to drive project success.
Timeline
I.T. Relocation Project Manager
Bloomberg
09.2022 - Current
Help Desk Technician / Project Manager
Citadel
10.2020 - 08.2022
Help Desk Technician
META
06.2019 - 09.2020
B.A - Business and Technology
CUNY New York City College of Technology