Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Eliel Polanco

DeLand

Summary

Data science graduate student with 15+ years of experience in insurance sales, claims, and business development. Skilled in Python, R, SQL, and Tableau with proven ability to analyze complex datasets, develop predictive models, and deliver actionable insights. Adept at bridging business expertise with advanced analytics to drive growth, optimize processes, and improve decision-making. Bilingual in English and Spanish.

Overview

17
17
years of professional experience

Work History

Property Resolution Claim Representative

Travelers Insurance
11.2023 - Current
  • Analyzed contractor supplement requests and field estimates, ensuring accuracy and compliance through structured data review.
  • Managed high-volume inventory of water mitigation claims, leveraging data-driven methods to assess costs relative to loss type and size.
  • Resolved escalations with contractors and public adjusters by presenting evidence-based claim outcomes.
  • Processed catastrophe (CAT) claims across multiple states, balancing high workload with accuracy and efficiency.

Sr. Business Development Representative

Mercury Insurance
10.2022 - 11.2023
  • Tracked and analyzed agency growth metrics across 135 agencies, achieving 30% portfolio growth in one year.
  • Designed and delivered training programs using performance data to improve agent behaviors and profitability.

Business Development Executive

Main Street America Insurance
05.2022 - 09.2022
  • Launched Illinois market presence, onboarding 60+ agencies and generating 1,500+ quotes in 2 months.
  • Partnered with underwriting and IT teams to resolve systemic issues and optimize quoting workflows.
  • Regularly reviewed quoting and conversion data to refine sales strategies and align with growth objectives.

Territory Sales Manager

National General Insurance
05.2021 - 05.2022
  • Oversaw $8M Illinois portfolio across 500+ agencies.
  • Conducted performance analysis with aggregators to identify high-potential growth opportunities.
  • Evaluated sales and production data to pinpoint underperforming regions, implementing corrective strategies that improved overall portfolio profitability.

Field Property Claims Adjuster

Farmers Insurance Group
05.2018 - 05.2021
  • Conducted on-site and virtual inspections, writing data-driven estimates for weather, fire, and water damage claims.
  • Improved claims cycle efficiency by leveraging digital inspection technology.

Territory Manager

Farmers Insurance Group
02.2010 - 05.2018
  • Analyzed agent performance metrics across Alabama and South Florida, driving premium from $24M to $39M in 3 years.
  • Partnered with underwriting teams to identify profitable segments, resulting in 40% new business growth in Florida.
  • Regularly reviewed production, loss ratio, and retention data to develop targeted growth strategies, leading to consistent overachievement of sales goals (115%+ in South Florida).
  • Created performance dashboards for agents to track KPIs, which improved accountability and forecasting accuracy.

Customer Service Rep – Claims

Farmers Insurance Group
10.2008 - 02.2010
  • Processed first notice of loss claims and provided bilingual support for adjusters and policyholders.

Education

Master of Science - Data Science

Merrimack College
North Andover, MA
05.2025

Bachelor of Science - Business Administration

Antillean Adventist University
Mayaguez, PR
05.2008

Skills

  • Data Cleaning
  • Predictive Modeling
  • Microsoft Excel
  • Machine learning
  • Team collaboration
  • Statistical Analysis
  • Hypothesis Testing
  • Data Visualization
  • Tableau
  • Data analysis
  • Effective communication
  • Business Intelligence
  • Performance Dashboards
  • Insurance Sales
  • Claims
  • Risk Analysis

Projects

Customer Segmentation using K-Means, Python, Tableau, Clustered customers by income, debt ratio, and auxiliary service use to create targeted marketing profiles. Built Tableau dashboards to visualize segments and drive business strategy. Predicting Stock Purchases, R, XGBoost, Logistic Regression, Developed classification models using stock fundamentals and macroeconomic indicators to forecast investor buying behavior. Achieved AUC = 0.82 with XGBoost. Mental Health Service Utilization Forecast, Python, Random Forest, LSTM, Integrated Google Trends search data with socioeconomic indicators to predict state-level demand for mental health services. Optimized models for RMSE 0.75.

Timeline

Property Resolution Claim Representative

Travelers Insurance
11.2023 - Current

Sr. Business Development Representative

Mercury Insurance
10.2022 - 11.2023

Business Development Executive

Main Street America Insurance
05.2022 - 09.2022

Territory Sales Manager

National General Insurance
05.2021 - 05.2022

Field Property Claims Adjuster

Farmers Insurance Group
05.2018 - 05.2021

Territory Manager

Farmers Insurance Group
02.2010 - 05.2018

Customer Service Rep – Claims

Farmers Insurance Group
10.2008 - 02.2010

Master of Science - Data Science

Merrimack College

Bachelor of Science - Business Administration

Antillean Adventist University