Elienai Beserra
Orlando,FL
Summary
Resourceful Airport Customer Service Agent known for productivity and efficiency in high-pressure environments. Excel at managing passenger inquiries with speed and accuracy. Specialized skills include conflict resolution and multilingual communication. Thrive using strong interpersonal, problem-solving, and organizational abilities to enhance passenger experience and streamline operations.
Overview
26
26
years of professional experience
Work History
Airport Customer Service Agent
Top Talent Staffing
Orlando , FL
2017.05 - Current
- Assisting passengers upon arrival and departure, answering questions, resolving complaints, and providing directions.
- Guide passengers with language barriers and coordinate additional help if necessary.
- Working closely with airport authorities to ensure safety and compliance.
- Paging the respective clients or airline companies in the airport for assistance and necessary announcements.
- Supporting passengers and families in stressful situations regarding luggage carousels/problems, customs processes, missing items left in secure areas, and directions to other terminals.
Cashier/Customer Service Representative
Chevron Gas Station
Orlando , FL
2004.03 - 2017.05
- Greeted customers and answered their questions about the store's products and services.
- Operated cash register efficiently and accurately, processing payments by cash, check, credit card, gift card, or automatic debit.
- Managed inventory purchases and restocking.
- Handled payments to vendors and end-of-day cash deposits.
- Responsible for cleaning and maintaining the premises.
- Demonstrated flexibility in work hours and availability to cover shifts as needed.
Time Share Representative
Westgate Resorts
Orlando , FL
1998.11 - 2004.03
- Greeted customers and provided relevant information regarding timeshare sales packages.
- Responsible for scheduling reservations for resort tours.
- Handled 1-800 calls, resolving issues and transferring calls to appropriate departments.
- Prepared presentations, brochures, and other marketing materials for prospective clients.
Education
High School Diploma
Skills
- Effective problem solving
- Adaptable under pressure
- Passenger Assistance
- Conflict resolution abilities
- Portuguese Fluency
- Spanish Intermediate
References
References available upon request.
Timeline
Airport Customer Service Agent
Top Talent Staffing
2017.05 - Current
Cashier/Customer Service Representative
Chevron Gas Station
2004.03 - 2017.05
Time Share Representative
Westgate Resorts
1998.11 - 2004.03
High School Diploma
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