Elienai Beserra
Orlando,FL
Summary
Resourceful Airport Customer Service Agent known for productivity and efficiency in high-pressure environments. Excel at managing passenger inquiries with speed and accuracy. Specialized skills include conflict resolution and multilingual communication. Thrive using strong interpersonal, problem-solving, and organizational abilities to enhance passenger experience and streamline operations.
Overview
26
26
years of professional experience
Work History
Airport Customer Service Agent
Top Talent Staffing
Orlando, FL
05.2017 - Current
- Assisting passengers upon arrival and departure, answering questions, resolving complaints, and providing directions.
- Guide passengers with language barriers and coordinate additional help if necessary.
- Working closely with airport authorities to ensure safety and compliance.
- Paging the respective clients or airline companies in the airport for assistance and necessary announcements.
- Supporting passengers and families in stressful situations regarding luggage carousels/problems, customs processes, missing items left in secure areas, and directions to other terminals.
Cashier/Customer Service Representative
Chevron Gas Station
Orlando, FL
03.2004 - 05.2017
- Greeted customers and answered their questions about the store's products and services.
- Operated cash register efficiently and accurately, processing payments by cash, check, credit card, gift card, or automatic debit.
- Managed inventory purchases and restocking.
- Handled payments to vendors and end-of-day cash deposits.
- Responsible for cleaning and maintaining the premises.
- Demonstrated flexibility in work hours and availability to cover shifts as needed.
Time Share Representative
Westgate Resorts
Orlando, FL
11.1998 - 03.2004
- Greeted customers and provided relevant information regarding timeshare sales packages.
- Responsible for scheduling reservations for resort tours.
- Handled 1-800 calls, resolving issues and transferring calls to appropriate departments.
- Prepared presentations, brochures, and other marketing materials for prospective clients.
Education
High School Diploma
Skills
- Effective problem solving
- Adaptable under pressure
- Passenger Assistance
- Conflict resolution abilities
- Portuguese Fluency
- Spanish Intermediate
References
References available upon request.
Timeline
Airport Customer Service Agent
Top Talent Staffing
05.2017 - Current
Cashier/Customer Service Representative
Chevron Gas Station
03.2004 - 05.2017
Time Share Representative
Westgate Resorts
11.1998 - 03.2004
High School Diploma
Similar Profiles
Naylen FloresNaylen Flores
Customer Service Representative at Top Talent StaffingCustomer Service Representative at Top Talent Staffing
Uriel Torres GonzalezUriel Torres Gonzalez
Airport Customer Service Ambassador at Top Talent StaffingAirport Customer Service Ambassador at Top Talent Staffing
Camitha Jean BaptisteCamitha Jean Baptiste
Airport Customer Service Agent at Top Talent StaffingAirport Customer Service Agent at Top Talent Staffing