Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elier Rodriguez

MIAMI,FL

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Tax Consultants Group
02.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Resolved customer problems and complaints.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Customer Service Associate

XACT
08.2019 - 01.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.

Stock Associate

Best Buy
05.2019 - 11.2019
  • Maintained effective team member communication.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Store Team Member

Target
11.2018 - 03.2019
  • Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
  • Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.

Education

Bachelor of Science - Accounting And Finance

Miami-Dade Community College
Miami, FL
12.2024

Associate of Arts - Accounting And Finance

Miami-Dade Community College
Miami, FL
12.2021

Skills

  • Correspondence Drafting
  • File Management
  • Call Routing
  • Customer Service
  • Scheduling Appointments
  • Skilled in [Software]
  • Researching Skills
  • Listening Skills
  • Problem-Solving Skills
  • Technical Support
  • Multi-Line Telephone Systems
  • Bilingual

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Tax Consultants Group
02.2022 - Current

Customer Service Associate

XACT
08.2019 - 01.2022

Stock Associate

Best Buy
05.2019 - 11.2019

Store Team Member

Target
11.2018 - 03.2019

Bachelor of Science - Accounting And Finance

Miami-Dade Community College

Associate of Arts - Accounting And Finance

Miami-Dade Community College

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Elier Rodriguez