Eliezer Hernandez
Compton,CA
Summary
Dependable administrative professional with a background of coordinating with multiple departments while seeking opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environment. Tackles challenges with drive and consistently strives to meet expectations.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer Solutions Supervisor
Linde Gas & Equipment
Signal Hill, CA
12.2024 - Current
- Established a system of tracking customer requests and ensuring follow-up was completed in a timely manner.
- Trained team members to use JDE and Sentry to resolve open orders, receive transfers, and ensure the accuracy of the cylinder tracking system.
- Enhanced team morale and safety by upgrading facility equipment, supplies, and fixtures.
- Collaborated with other departments and facilities to achieve customer satisfaction goals.
In Store Sales
Linde Gas & Equipment
Cudahy, CA
03.2023 - 12.2024
- Provided excellent customer service by assisting customers with product selection, answering their questions, and handling complaints or issues.
- Provided administrative support by answering incoming calls promptly and professionally, monitoring email accounts regularly, and responding appropriately within established timeframes, and organizing important data and documents.
- Researched discrepancies in billing documents by using JDE and Sentry to resolve errors or omissions.
- Managed all payments processing, invoicing and collections tasks.
Territory Manager - Sales and Service
Linde Gas & Equipment
Long Beach, CA
08.2022 - 03.2023
- Maintained direct personal contact with assigned accounts and fostered relations with new ones.
- Finalized Product Supply Agreement contract deals and kept digital record of client documents.
- Utilized JDE and Sentry to place orders and resolve billing discrepancies.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
Operations Assistant
Linde Gas & Equipment
Long Beach, CA
06.2020 - 08.2022
- Assisted operations manager with planning of routine operations, special projects and solving technical issues.
- Provided administrative support to the Operations Manager by preparing reports and documents.
- Solved problems timely and effectively, ensuring customer satisfaction
- Managed, organized, and maintained physical and digital systems covering expenses, reports and support documentation
- Utilized software programs such as Excel, Word, JDE, and Sentry for data entry, analysis and reporting purposes.
Education
Bachelor of Arts - Film Production
California State University
Long Beach, CA 09.2016 - 06.2020
Skills
- Bilingual
- Experience with JDE and Sentry
- Proficient with Microsoft Office
- Interdepartmental collaboration
- Attention to detail
- Organization and categorization
Accomplishments
- Linde Gas & Equipment Leadership Development Program
Timeline
Customer Solutions Supervisor
Linde Gas & Equipment
12.2024 - Current
In Store Sales
Linde Gas & Equipment
03.2023 - 12.2024
Territory Manager - Sales and Service
Linde Gas & Equipment
08.2022 - 03.2023
Operations Assistant
Linde Gas & Equipment
06.2020 - 08.2022
Bachelor of Arts - Film Production
California State University
09.2016 - 06.2020
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