Eliezer Lopez
Little Elm
Summary
Experienced sales professional prepared for role of Carpet Salesperson. Skilled in customer engagement, product knowledge, and effective sales techniques. Strong focus on team collaboration and adaptability with changing needs. Dependable and results-driven, with excellent communication and negotiation skills.
Overview
8
8
years of professional experience
Work History
Carpet Salesperson
Nebraska Furniture Mart of Texas
07.2023 - Current
- Assisted customers in selecting carpet styles, providing tailored recommendations based on needs and preferences.
- Demonstrated carpet samples and features, enhancing customer understanding of product options.
- Processed sales transactions accurately using point-of-sale systems, contributing to efficient checkout experiences.
- Educated customers on carpet care and maintenance, fostering long-term customer relationships.
- Implemented effective upselling techniques that increased average transaction value while still meeting customer needs and upselling Squaretrade, explaining the benefits for customers.
Clearance Salesperson
Nebraska Furniture Mart of Texas
11.2022 - 07.2023
- Assisted customers in selecting furniture to meet individual needs and preferences.
- Provided product knowledge and recommendations to enhance customer shopping experiences.
- Collaborated with team members to maintain organized showroom displays and inventory levels.
- Processed sales transactions efficiently using POS systems, ensuring accuracy in orders.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Upsold Squaretrade to customers, explaining the benefits of the plans.
Customer Service Rep II -Flooring Customer Care
Nebraska Furniture Mart of Texas
06.2020 - 11.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in processing orders and coordinating deliveries to enhance customer satisfaction.
- Collaborated with team members to streamline workflow and improve service efficiency.
- Trained new staff on customer service protocols and best practices for operational excellence.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Return Dock Specialist
Nebraska Furniture Mart of Texas
07.2019 - 06.2020
- Streamlined dock operations by implementing efficient loading and unloading processes.
- Trained new team members on safety protocols and best practices for dock procedures.
- Monitored inventory levels, ensuring accurate tracking and timely replenishment of stock.
- Trained on how to use machinery in the warehouse
- Inspected product brought back by drivers making sure there was no damage tagging and noting down damage or issues.
- Maintained a clean and safe work environment by enforcing strict adherence to company policies and regulations.
Toy Department Manager
Walmart
04.2018 - 07.2019
- Led toy department operations, ensuring optimal product placement and inventory management.
- Developed and implemented promotional displays to increase customer engagement and sales.
- Trained and mentored staff on best practices in merchandising and customer service.
- Analyzed sales data to identify trends, adjusting inventory strategies accordingly.
- Led a team of associates in delivering top-notch customer service, resulting in repeat business and positive feedback from customers.
- Oversaw successful seasonal transitions for the department, ensuring timely clearance of old inventory and seamless introduction of new product lines into the sales floor.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Jewelry Sales Associate
Walmart
05.2017 - 04.2018
- Assisted customers in selecting jewelry based on preferences and occasions.
- Educated clients on gemstone characteristics, care, and maintenance guidelines.
- Managed inventory, ensuring optimal stock levels and product availability.
- Conducted visual merchandising to enhance store presentation and attract customers.
- Trained new associates on product knowledge and customer service protocols.
Education
No Degree -
Collin County Community College
Frisco, TXHigh School Diploma -
Little Elm Highshool
1900 Walker Ln, Little Elm, TX 7506805-2018
Languages
Spanish
English
Interests
- Team Sports
- Gym Workouts
Timeline
Carpet Salesperson
Nebraska Furniture Mart of Texas
07.2023 - Current
Clearance Salesperson
Nebraska Furniture Mart of Texas
11.2022 - 07.2023
Customer Service Rep II -Flooring Customer Care
Nebraska Furniture Mart of Texas
06.2020 - 11.2022
Return Dock Specialist
Nebraska Furniture Mart of Texas
07.2019 - 06.2020
Toy Department Manager
Walmart
04.2018 - 07.2019
Jewelry Sales Associate
Walmart
05.2017 - 04.2018
No Degree -
Collin County Community College
High School Diploma -
Little Elm Highshool
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