Eliezer Louis
Dundee
Summary
Dedicated and personable professional with a diverse background spanning healthcare, hospitality, retail, and education. Skilled at building rapport with people from all backgrounds, resolving issues quickly, and delivering accurate, detail-oriented service under pressure. Reliable, adaptable, and motivated to bring strong communication skills and a service-first mindset to a Service Customer Specialist role.
Overview
3
3
Languages
1
1
Certification
7
7
years of professional experience
Work History
Middle School Science Teacher
Renaissance Charter & Victory Charter
Orlando, FL
07.2020 - Current
- Communicate complex information clearly and patiently to diverse audiences, adapting explanations to individual needs.
- Enhanced student comprehension by incorporating hands-on experiments and demonstrations into lesson plans.
- Manage scheduling, documentation, and day-to-day problem-solving in a fast-paced environment.
- Developed engaging science curriculum aligned with state standards to foster student interest in scientific inquiry.
- Implemented hands-on experiments and interactive lessons to enhance comprehension of complex scientific concepts.
- Utilized data-driven assessments to evaluate student progress and adapt instructional strategies accordingly for diverse learning needs.
- Engaged parents through regular communication regarding student performance, fostering a supportive learning environment at home and school.
- Worked in team-based environment with junior teachers, specialists and administrators to provide best education for students of all skill levels.
- Completed in-service and additional training to maintain professional growth.
Laboratory Technician
Thermo Fisher (PPD)
Orlando, FL
06.2021 - 03.2024
- Maintained 100% compliance with SOPs while performing 200+ sample analyses weekly, demonstrating reliability and accuracy under deadline pressure.
- Documented all activity in the Laboratory Information System (LIS), ensuring accurate, audit-ready records.
- Operated and maintained laboratory equipment, troubleshooting issues to minimize downtime.
- Collaborated cross-functionally to resolve quality issues quickly, minimizing disruption to service timelines.
- Conducted routine laboratory tests, ensuring compliance with safety and quality standards.
- Implemented best practices for data entry and documentation, enhancing accuracy of lab results.
- Analyzed test results, providing actionable insights to support research objectives and project timelines.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
Patient & Specimen Transporter
AdventHealth
Orlando, FL
03.2019 - 08.2020
- Operated various transport vehicles while adhering to safety and compliance standards.
- Coordinated transport of medical supplies across hospital departments to ensure timely delivery.
- Communicated effectively with nursing staff, patients, and families to coordinate timely, accurate service.
- Followed strict safety and PPE protocols while maintaining a calm, reassuring manner in high-pressure situations.
- Streamlined scheduling processes, improving overall workflow in patient transport services.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift.
- Minimized delays by proactively communicating with dispatchers, clients, and other team members regarding any issues or changes in route plans.
Education
Bachelor of Science - Biomedical Science
Keiser University
03-2020
A.A. - General Studies
Valencia State College
05-2016
Certificate of Completion - Computer Technician Mid
Florida Tech
05-2009
Skills
- Active Listening & Clear Communication
- HIPAA & Safety Compliance
- Growth mindset
- Verbal and written communication
- Program implementation
- Compliance
- Biological science
- Documentation and reporting
- Microscope use
- Inquiry-based teaching
- Laboratory oversight
- Problem-solving skills
Certification
- BLS Certified
- Blood Collection Program - Completion
- Medical Laboratory Assistant Program
Languages
French
Professional Working
English
Native or Bilingual
Spanish
Elementary
Timeline
Laboratory Technician
Thermo Fisher (PPD)
06.2021 - 03.2024
Middle School Science Teacher
Renaissance Charter & Victory Charter
07.2020 - Current
Patient & Specimen Transporter
AdventHealth
03.2019 - 08.2020
Certificate of Completion - Computer Technician Mid
Florida Tech
A.A. - General Studies
Valencia State College
Bachelor of Science - Biomedical Science
Keiser University