Eliezer Rodriguez
Cypress,TX
Summary
Detail‑oriented Information Systems student with hands‑on experience in technical support, system troubleshooting, data management, and user assistance across healthcare and telecommunications environments. Proven ability to diagnose basic hardware and software issues, support end users both in person and remotely, and navigate multiple digital systems with accuracy and patience. Bilingual in English and Spanish, with strong communication skills and the ability to support diverse users. Recently relocated to Houston, TX and seeking an entry‑level IT or Technology Support role where technical aptitude, problem‑solving ability, and reliability are valued.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Representative II
Metroplus Health
Bronx, NY
11.2025 - Current
- Troubleshot account access, document uploads, and verification issues for members within NY State of Health system, ensuring smooth user experiences.
- Entered and updated member information across multiple digital platforms, ensuring accuracy and resolving system‑generated errors.
- Guided users through online enrollment tools, clarifying system steps and resolving technical issues to facilitate successful enrollments.
- Assisted with recertification and account maintenance, delivering ongoing support to minimize coverage interruptions.
Financial Counselor
Elmhurst Hospital
Elmhurst, NY
04.2024 - 11.2025
- Guided patients in navigating online financial portals, uploading documents, and completing digital forms for seamless financial management.
- Processed applications and updated patient records using hospital financial software, ensuring accurate digital documentation.
- Identified and corrected data inconsistencies, ensuring compliance with hospital policies and system requirements.
- Collaborated with administrative and IT teams to resolve system access issues, enhancing workflow efficiency.
Technical Sales Specialist
Altice
Bronx, NY
01.2022 - 09.2023
- Installed and troubleshot home internet equipment (modems, routers, Wi‑Fi) and resolved connectivity issues.
- Guided customers in navigating device settings, service apps, and billing tools, delivering effective technical support to enhance customer satisfaction.
- Configured customer devices by inserting SIM cards, transferring data, and setting up apps and account settings to ensure seamless user experience.
- Recorded technical issues and resolutions in CRM systems, enabling accurate reporting and contributing to service enhancements.
Education
Associate in Arts (A.A.) - Business Management
CUNY Borough of Manhattan Community College
New York12-2025
Bachelor's - Information Systems
CUNY School of Professional Studies
New York City05-2027
Skills
- Device setup & configuration (phones, tablets, routers, modems)
- Wi-Fi troubleshooting
- Operating systems: Windows, macOS, iOS, Android
- Device troubleshooting
- Application installation & user support
- Remote support tools
- Account, billing, and system navigation assistance
Professional Skills
- Customer support & user education
- Clear communication
- Time management
- Bilingual (English/Spanish)
- Fast learner & adaptable
- Basic data analysis
Software & Systems
- Microsoft Office (Excel, Word, Outlook, Teams)
- CRM & ticketing systems
- NY State of Health Marketplace platforms
- Hospital financial application systems
- Digital record management & data entry
Certification
CompTIA+ & CompTIA: In Progress
Network+ at CompTIA: In Progress
Network+ at CompTIA: In Progress
Timeline
Sales Representative II
Metroplus Health
11.2025 - Current
Financial Counselor
Elmhurst Hospital
04.2024 - 11.2025
Technical Sales Specialist
Altice
01.2022 - 09.2023
Associate in Arts (A.A.) - Business Management
CUNY Borough of Manhattan Community College
Bachelor's - Information Systems
CUNY School of Professional Studies