Eliezer Ramirez
Bronx
Summary
To embrace my passion for competition and problem-solving in pursuit of a career that will recognize my worth
Overview
13
13
years of professional experience
Work History
Youth Care Worker
Rising Grounds
Yonkers, NY
10.2023 - 05.2026
- Worked with immigrant pre-teens helping them with homework and preparing meals for them in the morning. Maintained their living space to make sure it was clean and sanitary for their use.
- Implemented behavior management strategies to enhance emotional regulation and conflict resolution.
- Mentored junior staff on best practices for youth engagement and crisis intervention techniques.
- Collaborated with multidisciplinary teams to ensure holistic care for each resident's needs.
- Advocated for youth rights, ensuring compliance with organizational policies and state regulations in care practices.
Retail Sales Representative
Synchronoss
Bethlehem, PA
03.2021 - 07.2024
- Assisted AT&T sale agents in managing subscriptions, product orders and service requests
- Customer service-driving great customer service experience
- Product expertise- staying fully updated on AT&T's products and promotions
- Selling-up-selling services, activating new lines, troubleshooting devices
- Processed transactions efficiently using point-of-sale systems.
- Analyzed sales data to optimize inventory management practices.
- Developed and implemented strategies to enhance customer satisfaction.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in navigating the store layout, efficiently locating desired products for prompt purchasing decisions.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
Amazon Delivery Driver
Mach 5 Delivery
Manhattan, NY
10.2022 - 06.2023
Warehouse Worker
Amazon.com
Bronx, NY
05.2021 - 04.2022
- I mostly alternate through every assignment given in the warehouse I can lift heavy packages and sort and organize them quickly
- Trained 20 new hires
- Took orders and packed items for customer deliveries
- Loaded and unloaded merchandise
- Organized materials
- Manually inspected items
Office Clerk
US Census Bureau, Department of Commerce
Queens, NY
12.2019 - 09.2020
- Managing documents
- Fielding phone calls
- Operating office machinery
- Providing support across various departments
- Training new employees
- Scheduling
- Data entry
- Visitor management
Maintenance Worker
Collins Building Services
New York, NY
01.2018 - 04.2019
- St. John's University Building Maintenance
- Managed and repaired ventilation systems in addition to general building maintenance duties.
Barback & Delivery Staff
Masha & the Bear
New York, NY
09.2017 - 12.2017
- Assisted bartenders in liquor preparation, cleaned dishes, and delivered orders.
Inventory Stocker
Masha & the Bear
New York, NY
09.2017 - 12.2017
- Unloaded trucks, stocked products overnight and recorded inventories.
Package Handler
UPS
New York, NY
08.2015 - 12.2015
- Assembled, tracked and organized packages in UPS warehouse via digital and physical systems.
Kitchen Staff
Hooters
New York, NY
08.2013 - 12.2013
- Cooked dishes, cleaned dishes, and delivered orders.
Education
High school or equivalent -
Dreams Youth Build
New York, NY08-2018
Skills
- Plumbing
- Industrial Maintenance
- Hydraulics
- Data Entry
- Order Picking
- Recruiting
- Handyman
- Troubleshooting
- Landscape Maintenance
- Writing skills
- Kitchen Maintenance
- Kitchen Experience
- Mechanical Knowledge
- Heavy Lifting
- Facility Maintenance
- Payroll
- Apartment Maintenance
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Customer satisfaction measurement
- Team development
- Customer relationship management (CRM)
- Service upselling
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Youth Care Worker
Rising Grounds
10.2023 - 05.2026
Amazon Delivery Driver
Mach 5 Delivery
10.2022 - 06.2023
Warehouse Worker
Amazon.com
05.2021 - 04.2022
Retail Sales Representative
Synchronoss
03.2021 - 07.2024
Office Clerk
US Census Bureau, Department of Commerce
12.2019 - 09.2020
Maintenance Worker
Collins Building Services
01.2018 - 04.2019
Barback & Delivery Staff
Masha & the Bear
09.2017 - 12.2017
Inventory Stocker
Masha & the Bear
09.2017 - 12.2017
Package Handler
UPS
08.2015 - 12.2015
Kitchen Staff
Hooters
08.2013 - 12.2013
High school or equivalent -
Dreams Youth Build