ELIF TELMAN
New York,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Compliance Analyst
FXDD
Jersey City, NJ
06.2023 - 05.2024
- Provided guidance on legal issues related to products or services offered by the company.
- Investigated any suspected violations of the organization's compliance policies.
- Monitored changes in legislation that could affect the organization's operations.
- Maintained an up-to-date knowledge base of all relevant laws, regulations, guidelines, and industry standards.
- Followed up regularly with candidates during their background check process.
- Ensured compliance with all security protocols regarding access control of the premises.
Customer Support Specialist
FXDD
Jersey City, NJ
05.2021 - 05.2024
- Ensured customer satisfaction through effective communication skills and problem resolution techniques by helping the sales department.
- Performed regular follow-up calls to check on customer satisfaction levels.
- Recorded all customer interactions into the database system accurately and completely.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Administrative Assistant
FXDD
Jersey City, NJ
05.2021 - 05.2024
- Assisted COO of the company
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled confidential documents in an organized fashion according to established protocol.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Compiled data from various sources into organized reports for review by management team.
Office Assistant
Revolution Driving Schools
New York
01.2020 - 01.2021
- Developed organizational filing systems for confidential customer records and reports.
- Trained staff members to perform work activities and use computer applications.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Scheduled appointments, meetings, and maintained calendars.
Manager
Beyoglu Restaurant
New York
01.2012 - 01.2020
- Performed basic bookkeeping, filing, and clerical duties
- Followed company policies and procedure regarding the handling of cash, property, products and equipment
- Assisted payroll department by entering daily tips and hours of work of 40 employees
- Scheduled wait staff shifts
- Organized between 2 to 4 large private events, bridal showers, company gatherings, birthday parties each week about 50-60 people
- Processed daily total sales, between $10,000 and $20,000 per day, at end of each shift
- Responsible for hiring, interviewing and training all new hires - developed training manual to document best practices
Front Desk Receptionist
Zeynep Sultan Hotel
Istanbul, Turkey
01.2010 - 01.2012
Education
NY General Consulting ESL School
12-2013
B.S., International Relations -
European University of Lefke
North Cyprus06-2012
Skills
- Compliance understanding
- Documentation Review
- Documentation skills
- Reporting skills
- Adobe Acrobat
- Compliance Monitoring
- Regulatory understanding
- Due diligence
- Compliance protocols
- Operations Support
- License Verification
- Background review
- Records Review
- Excel proficiency
- Problem-solving aptitude
- Attention to Detail
- Reliability
- Time Management
- Multitasking
- Customer service excellence
- Complaint Handling
- Sales Support
- Administrative Support
Languages
English
Full Professional
Turkish
Native/ Bilingual
Timeline
Compliance Analyst
FXDD
06.2023 - 05.2024
Customer Support Specialist
FXDD
05.2021 - 05.2024
Administrative Assistant
FXDD
05.2021 - 05.2024
Office Assistant
Revolution Driving Schools
01.2020 - 01.2021
Manager
Beyoglu Restaurant
01.2012 - 01.2020
Front Desk Receptionist
Zeynep Sultan Hotel
01.2010 - 01.2012
NY General Consulting ESL School
B.S., International Relations -
European University of Lefke
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