Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Eligio Granado

San Benito,TX

Summary

Experienced professional with a diverse background in customer service, retail, cell phone service, computer repair, and networking. Proven track record in delivering exceptional service and technical expertise. Actively pursuing ongoing growth through continuous learning and certifications to stay ahead in the ever-evolving tech landscape. Committed to contributing a unique blend of technical acumen and interpersonal finesse to any team or organization.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Healthcare Provider

A Better Choice Home Care
01.2021 - Current
  • Met with patient to discuss medical histories and current complaints.
  • Monitored and recorded patient progress, prompting timely and appropriate interventions.
  • Identified opiate-free pain control methods to reduce usage of overprescribed narcotics.
  • Researched industry innovations and emerging treatments to improve care delivery.
  • Conducted physical assessments of relevant body areas and performed standardized tests to check responses.

Advocacy & Resource Assistant

Texas State Technical College
01.2023 - 05.2023
  • As an Advocacy & Resource Assistant, I supported students who faced challenges related to their housing, financial, and food security needs
  • I connected them with our food pantry and our coaching services, as well as other resources available in the community
  • I collaborated with my team to organize events and activities that enhanced the well-being and success of our students.
  • Answered and redirected incoming phone calls for office.

Wireless Tech

Walmart
08.2019 - 01.2021
  • As a Wireless Tech, I assisted customers in activating their postpaid/prepaid cellphones and provided troubleshooting for any issues they experienced
  • Other duties include assisting customers with any other technical problems such as televisions, cameras, tablets, and laptops, working as a team to resolve any escalating issues, logging in phones to the computer system and organizing them in a timely manner, and helping restock and clean areas during downtime.
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.

Tech/Hardlines/Cashier Team Member

Target
10.2017 - 08.2019
  • As a Tech/Hardlines/Cashier Team Member, I checked out customer purchases in a timely manner, ensuring accurate price codes and discounts while providing excellent customer service
  • Other duties included taking initiative during slow times to restock and perform other tasks assigned by the supervisor, working as part of a team to resolve any concerns in a positive and helpful manner, maintaining consistent accuracy of the cash register, cross-selling other items, assisting in other departments, leading demos to the public showing them new electronic devices, anticipating customer needs and going above and beyond to assist, and always being willing to help cover another co-worker when there is a call out.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.

Game Advisor

GameStop
10.2011 - 10.2017
  • As a Game Advisor for GameStop, it was my duty to provide excellent customer service and knowledge of new games/devices
  • Organized games according to corporate plans for regular displays and special promotions.
  • Recommended gaming merchandise and accessories based on custom requirements.
  • Offered comparative analysis between games and system platforms to assist purchase decisions.
  • Answered product questions, offering troubleshooting and advice before and after purchase.
  • Updated merchandise prices for special promotions.
  • Maintained clean and orderly store throughout work shift.
  • Helped management receive, inventory and display games and game-related devices and properly processed damaged merchandise for return.

Customer Service/Fraud Protection

ACT/Bank of America
05.2011 - 10.2011
  • As a Customer Service Representative for the Fraud Department, it was my duty to assist customers with the utmost empathy with their concerns
  • Duties included answering incoming calls and inquiries from prospective customers/clients, assisting customers effectively by solving customer disputes, accurately capturing customer information, providing customers with additional information or explaining services, finding solutions for customers' credit/debit card fraud, and maintaining discretion and confidentiality.
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities.
  • Updated customer service database with new information, address changes and contact details.

Customer Service/Electronics Department

K-Mart
09.2009 - 07.2011
  • As a Team Member for K-Mart, it was my mission to provide the utmost level of customer service by performing tasks such as greeting customers including answering phones and directing customer inquiries to the appropriate party, completing, processing, and maintaining applicable paperwork and records, informing customers regarding services available and anticipating/assessing customer needs, and assisting in the opening and closing of the retail location, which included but was not limited to handling cash and deposits.
  • Identified opportunities and found solutions for continuous improvement.
  • Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly payroll.
  • Organized and balanced multiple priorities within fast-paced environment.

Education

Computer Networking And Administration - Computer Networking

Texas State Technical College
Harlingen, TX
12.2024

Associates of Information Technology -

University of Phoenix
08.2014

Computer Maintenance - Computer Networking

Texas State Technical College
Harlingen, TX
12.2009

Skills

  • Bilingual
  • Proficient in Microsoft Office, Including Excel and PowerPoint
  • Time Management
  • Self-Motivation
  • Conflict Resolution
  • Teamwork
  • Creativity
  • Excellent written and verbal communication
  • Quick Learner
  • Builds Relationships
  • Dependable
  • Customer Service
  • Task Prioritization

Certification

  • Remote Work Foundations
  • Technical Support Fundamentals

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Advocacy & Resource Assistant

Texas State Technical College
01.2023 - 05.2023

Healthcare Provider

A Better Choice Home Care
01.2021 - Current

Wireless Tech

Walmart
08.2019 - 01.2021

Tech/Hardlines/Cashier Team Member

Target
10.2017 - 08.2019

Game Advisor

GameStop
10.2011 - 10.2017

Customer Service/Fraud Protection

ACT/Bank of America
05.2011 - 10.2011

Customer Service/Electronics Department

K-Mart
09.2009 - 07.2011

Computer Networking And Administration - Computer Networking

Texas State Technical College

Associates of Information Technology -

University of Phoenix

Computer Maintenance - Computer Networking

Texas State Technical College

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Eligio Granado