Eligus Lee
Danville,VA
Summary
Driven professional with a proven track record at L&G Support and Resources, excelling in high-stress situations and customer service. Demonstrates exceptional problem-solving and teamwork abilities, enhancing customer satisfaction and loyalty. Adaptable and detail-oriented, with a knack for multitasking and time management, consistently delivering results beyond expectations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
QPP
L&G Support and Resources
03.2022 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Results Companies
04.2021 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- managed approximately 30 plus incoming calls, emails, and faxes per day from customers
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Psychology
Colorado Technical University
Colorado Springs, CO02.2026
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Dependable and Responsible
- Flexible and Adaptable
- Attention to Detail
Certification
- Certified customer sevice, DCC -
Timeline
QPP
L&G Support and Resources
03.2022 - 02.2024
Customer Service Representative
Results Companies
04.2021 - 12.2023
Bachelor of Science - Psychology
Colorado Technical University
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