Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elijah Aas

salem

Summary

Dynamic customer service professional with experience at T-Mobile, excelling in problem resolution and complaint handling. Proven ability to manage high call volumes while maintaining exceptional service quality. Skilled in data entry and CRM software, consistently enhancing customer satisfaction through effective communication and collaboration.

Overview

1
1
year of professional experience

Work History

Customer Care Representative

T-Mobile
05.2024 - 06.2025
  • Assisted customers with inquiries, providing accurate information and effective solutions.
  • Learned company policies and procedures to ensure compliance during customer interactions.
  • Utilized CRM software to document customer interactions and track issue resolution.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.
  • Adapted quickly to diverse customer needs, demonstrating strong problem-solving skills.
  • Managed high call volume with exceptional professionalism and efficiency.

Warehouse Worker

Amazon
01.2024 - 05.2024
  • Operated material handling equipment to efficiently transport goods within warehouse.
  • Conducted quality control checks to ensure accuracy of incoming and outgoing shipments.
  • Order storing
  • barcode scanning
  • Utilized warehouse management systems for tracking inventory and processing orders.

Education

Oregon Charter Academy
833 NW Santiam Blvd, Mill City, OR 97360
07-2023

Skills

  • Customer service
  • Inbound customer service
  • Data entry
  • Call center experience
  • Complaint handling
  • Problem resolution
  • First call resolution
  • Product knowledge
  • Billing coordination
  • Brand representation
  • Multitasking and organization

Timeline

Customer Care Representative

T-Mobile
05.2024 - 06.2025

Warehouse Worker

Amazon
01.2024 - 05.2024

Oregon Charter Academy

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