Elias Allison
Chicago,IL
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Night Auditor
Hyatt house
02.2024 - Current
- Handled all guest needs in the overnight hours
- Managed front desk operations during overnight shifts, including guest check-ins and check-outs
- Trained new front desk employees on night audit processes and procedures
Guest Associate
The Carlton Hotel
06.2020 - 10.2023
- Greet visitors and customers upon arrival, offered assistance and answered questions to build rapport
- Multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Greet guests at front desk and engaged in pleasant conversations while managing check-in process
- Use internal software to process reservations, check-ins and check-outs
- Oversee fast-paced front desk operations and guests' needs at busy facility
- Take reservations over phone, in person and via computer for guests and provided confirmation information
- Use quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
Sales Associate
Road Runner Sports
01.2018 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Problem solved customer questions regarding sizing, accessories and proper care for merchandise
- Solved customer challenges by offering relevant products and services
Service Manager
Chipotle Mexican Grill
11.2017 - 04.2020
- Responsible for answering the phone
- Kept the work area clean
- Maintained a positive attitude
- Worked well in a fast-paced, high pressure environment
- Greeted and served customers
- Maintained a positive relationship with coworkers
- Collaborated with team members to complete orders
- Assisted other team members to achieve goals
- Prepared products following restaurant, health, and safety standards and procedures
- Settled crew member disputes by addressing problems quickly and providing successful mediation
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
- Helped with hiring and scheduling
Crew Member
Soul Vegetarian
03.2017 - 10.2018
- Checked and restocked utensils and condiments in appropriate locations for guests
- Cleared trays and removed trash from tables before sanitizing surfaces
- Recorded orders
- Became familiar with products to answer questions and make suggestions
- Handled cash and credit card
Education
No Degree - Business Administration
Malcolm X College
01-2022
High School Diploma -
Noble Comer
05-2019
Skills
- Data entry
- Manging experience
- Front desk operations
- Microsoft Office
- Leadership
- Sales
Certification
- ServSafe
- Class D Security
Timeline
Night Auditor
Hyatt house
02.2024 - Current
Guest Associate
The Carlton Hotel
06.2020 - 10.2023
Sales Associate
Road Runner Sports
01.2018 - 05.2020
Service Manager
Chipotle Mexican Grill
11.2017 - 04.2020
Crew Member
Soul Vegetarian
03.2017 - 10.2018
- ServSafe
- Class D Security
No Degree - Business Administration
Malcolm X College
High School Diploma -
Noble Comer
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