ELIJAH ANDERSON
Roselle,NJ
Summary
IT Support Specialist experienced in managing end-user technology operations across corporate environments supporting 100+ users. Skilled in workstation deployment, office technology support, AV systems, and wireless connectivity troubleshooting. Known for resolving technical issues quickly, coordinating with vendors, and ensuring reliable office technology for both in-office and remote employees.
Overview
3
3
years of professional experience
Work History
Desktop Support Engineer
Suburban Propane
Whippany, NJ
07.2024 - Current
- Provide technical support for 100+ corporate users, ensuring reliable operation of office technology and end-user systems
- Deploy and configure laptops, desktops, printers, and peripherals for new employees and office upgrades
- Troubleshoot wireless, network, and VPN connectivity issues supporting hybrid workforce operations
- Maintain conference room AV systems and collaboration tools to support meetings and executive presentations
- Install, configure, and maintain Windows and macOS workstations and enterprise applications
- Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive
- Manage Active Directory user accounts including provisioning, permissions, and MFA support
- Coordinate hardware repairs and equipment replacements with external vendors
- Provide troubleshooting for printers, mobile devices, and office peripherals
- Create documentation and knowledge base articles to improve internal IT support processes
- Key Contributions
- Core Responsibilities
IT Help Desk Analyst
Suburban Propane
Whippany, NJ
07.2023 - 07.2024
- Delivered Tier 1 support for enterprise users across multiple departments
- Assisted with workstation deployments, system upgrades, and identity access troubleshooting
- Logged and tracked incidents in ServiceNow while maintaining SLA compliance
- Contributed to process improvements that enhanced support operations
Education
IT Fundamentals Program -
NPower
Jersey City, NJ12-2022
Skills
- Workstation Deployment & Device Provisioning
- Microsoft 365 Administration
- Active Directory User Management
- Office Technology Support (Printers, Scanners, Phones)
- Conference Room AV & Video Conferencing Systems
- Wireless & Network Connectivity Troubleshooting
- Vendor Coordination & Equipment Repair
- Mobile Device Management (MDM)
- Service Desk Operations & Documentation
- End user support
- Remote desktop support
- System administration
Websites
Timeline
Desktop Support Engineer
Suburban Propane
07.2024 - Current
IT Help Desk Analyst
Suburban Propane
07.2023 - 07.2024
IT Fundamentals Program -
NPower