Elijah Archer

Maintained relationships with existing customers through regular follow-up calls and visits.

Managed multiple accounts simultaneously while meeting deadlines.

Promoted new products and services to existing clients as they became available.

Build and maintain strong, long-lasting client relationships

Negotiate contracts and close agreements to maximize

profits

Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Maximize sales profitability, growth and account penetration with current accounts

Identify potential accounts and develop a strategy to build and grow with each customer. Analyze the market to identify trends and take advantage of opportunities

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Prepare reports on account status

Collaborate with sales team to identify and grow opportunities within territory

Assist with challenging client requests or issue escalations as needed

Provided consultative sales support to customers regarding their business needs.

Presented product demonstrations to prospective customers, highlighting key features and benefits.

Negotiated contracts with new accounts, ensuring favorable terms and conditions.

Greeted customers, identified their needs and provided advice on automotive services.

Provided estimates of repair costs to customers and discussed options with them.

Maintained accurate records of customer transactions in the dealership database.

Scheduled appointments for vehicle service and repairs as requested by customers.

Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.

Inspected vehicles for mechanical issues and recommended appropriate repair services.

Processed customer payments for parts and labor charges using a point-of-sale system.

Monitored work progress to ensure timely completion of services within specified timeframes.

Resolved customer complaints promptly in a professional manner while adhering to company policies.

Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.

Assisted in maintaining cleanliness of the shop area including organizing tools and equipment.

Ensured that all safety regulations were strictly followed during automotive servicing activities. Calculated materials, supplies and labor costs to develop estimates and prepare work orders.

Answered phone calls and responded to questions and concerns.

Examined records and papers to verify warranty and service contract coverage.

Estimated costs of vehicle repair.

Serve as the lead point of contact for all customer account management matters

Build and maintain strong, long-lasting client relationships

Negotiate contracts and close agreements to maximize profits

Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Maximize sales profitability, growth and account penetration with current accounts

Identify potential accounts and develop a strategy to build and grow with each customer.

Analyze the market to identify trends and take advantage of opportunities

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Prepare reports on account status

Collaborate with sales team to identify and grow opportunities within territory

Assist with challenging client requests or issue escalations as needed

• Recruit, train, coach and develop sales staff on all aspects of sales which include but are not limited to, sales techniques, products, promotions, and procedures
• Be motivated by change and adapt sales strategies as the business changes
• Encourage and motivate sales team to meet or exceed sales quotas
• Provide effective performance feedback to all staff and set time frames for achievement. Must also commit to following up on those expectations and maintain accountability
• Use Salesforce calls and customer outreach to increase productivity and drive sales
• Ensure availability and protection of merchandise by maintaining inventory levels
• Perform an accessory inventory count monthly as well as device inventory count daily
• Maintain cleanliness standards as they evolve, ensuring a welcoming environment for all guests
• Secure merchandise and protect employees by adhering to security standards
• Schedule staff to maintain appropriate shift coverage based on business needs
• Manage all escalated customer service issues with professionalism
• Execute daily operational procedures with excellence
• Lead with effective communication through Teams and manage email communications
• Use training tools provided to further your career and personal development
• Create a fun and engaging environment that promotes creativity and innovation
• Other duties as required

• Operations
• Demonstrated ability to read and review a profit and loss statement to identify areas of improvement
• Demonstrated ability to utilize computer and point of sale systems to maintain accurate inventory and manage the cycle count process
• Maintain inventory integrity by supervising the cycle count and inventory counting processes
• Assist the General Manager in handling store level human resources or loss prevention issues as necessary
• Supervise the cashing handling practices and ensure necessary communications to the corporate finance department
• Coordinate facility management to guarantee the safety and security of customers and employees
• Assist the General Manager in staying within budget with respect to controllable expenses and drive profitability
• Ensure brand standards and operating standards meet or exceed expectations to support brand consistency
• Ensure store presentation standards are achieved and maintained
  
  Customer Service
• Assist the General Manager in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers
• Engage customer focus during the pick-up and check-out process
• Handle claims and other KCM/MOD duties as needed
• Ensure maximum scheduling coverage especially during peak traffic periods
• Interface with corporate headquarters employees
  
  Administrative
• Record-keeping and reporting of inventory, HR related matters and cash office records
• Ensure web orders are shipped out including samples (e-commerce)
• Manage checkbook for P&L and assist the CEM with operational budget/spending and adherence
• Assist the stales team with resets, displays and display credits (merchandising)
• Administer W/C matters and associated claims and maintains OSHA logs in coordination with the Store Support Center
  
  Warehouse/Logistics
• Direct/supervise truck appointments, communicate scheduling and manage scheduling issues (logistics)
• Assist with customer pick-ups, auditing storage and maintaining pre-sales/FDX
• Involved in sales reset in accordance with warehouse team (pack-out/overnight)
• Review and assess the performance of associates on a timely basis
• Train, develop, supervise and define workload associates
• Ensure store adheres to COP/SOPs
• Manage direct reports to ensure performance
• Monitor associate retention and career development; communicate ideas to General Manager
• Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling
• Ensure compliance to scheduling, hiring, payroll and business planning processes
• Monitor, maintain and follow company policies; support company expectations and systems
• Available to open and/or close the store in an effective manner
• Perform additional managerial duties as necessary