Elijah Archer

Maintained relationships with existing customers through regular follow-up calls and visits.

Managed multiple accounts simultaneously while meeting deadlines.

Promoted new products and services to existing clients as they became available.

Build and maintain strong, long-lasting client relationships

Negotiate contracts and close agreements to maximize

profits

Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Maximize sales profitability, growth and account penetration with current accounts

Identify potential accounts and develop a strategy to build and grow with each customer. Analyze the market to identify trends and take advantage of opportunities

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Prepare reports on account status

Collaborate with sales team to identify and grow opportunities within territory

Assist with challenging client requests or issue escalations as needed

Provided consultative sales support to customers regarding their business needs.

Presented product demonstrations to prospective customers, highlighting key features and benefits.

Negotiated contracts with new accounts, ensuring favorable terms and conditions.

Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals

Consistently deliver memorable shopping experiences to all clients; plan client appointments to maximize results

Maximize every appointment with a client to address their fashion needs and those of the client's network

Inform clients of in-store events to enhance their experience of Company and increase engagement

Diagnose client spend and identify opportunities to increase engagement and wallet share

Increase new client acquisition by leveraging various marketing tools such as ccA+, social media platforms, referrals and networking

Use technology & data to drive their business and develop a growth mindset

Building their personal brand as a fashion authority through proactive marketing and outreach

Strategically leveraging social media platform to promote themselves as a fashion influencer and broaden connections beyond client base

Using multiple channels of technology to strengthen existing relationships and drive new client acquisition.

Recruit, train, coach and develop sales staff on all aspects of sales which include but are not limited to, sales techniques, products, promotions, and procedures

Be motivated by change and adapt sales strategies as the business changes

Encourage and motivate sales team to meet or exceed sales quotas

Provide effective performance feedback to all staff and set time frames for achievement. Must also commit to following up on those expectations and maintain accountability

Use Salesforce calls and customer outreach to increase productivity and drive sales

Ensure availability and protection of merchandise by maintaining inventory levels

Perform an accessory inventory count monthly as well as device inventory count daily

Maintain cleanliness standards as they evolve, ensuring a welcoming environment for all guests

Secure merchandise and protect employees by adhering to security standards

Schedule staff to maintain appropriate shift coverage based on business needs

Manage all escalated customer service issues with professionalism

Execute daily operational procedures with excellence

Lead with effective communication through Teams and manage email communications

Use training tools provided to further your career and personal development

Create a fun and engaging environment that promotes creativity and innovation

Other duties as required

Demonstrated ability to read and review a profit and loss statement to identify areas of improvement

Demonstrated ability to utilize computer and point of sale systems to maintain accurate inventory and manage the cycle count process

Maintain inventory integrity by supervising the cycle count and inventory counting processes

Assist the General Manager in handling store level human resources or loss prevention issues as necessary coordinate facility management to guarantee the safety and security of customers and employees

Assist the General Manager in staying within budget with respect to controllable expenses and drive profitability

Ensure brand standards and operating standards meet or exceed expectations to support brand consistency

Ensure store presentation standards are achieved and maintained

Customer Service

Assist the General Manager in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers

Engage customer focus during the pick-up and check-out process

Handle claims and other KCM/MOD duties as needed

Ensure maximum scheduling coverage especially during peak traffic periods

Interface with corporate headquarters employees

Administrative

Record-keeping and reporting of inventory, HR related matters and cash office records

Ensure web orders are shipped out including samples (e-commerce)

Manage checkbook for P&L and assist the CEM with operational budget/spending and adherence

Assist the stales team with resets, displays and display credits (merchandising)

Administer W/C matters and associated claims and maintains OSHA logs in coordination with the Store Support Center

Warehouse/LogisticsDirect/supervise truck appointments, communicate scheduling and manage scheduling issues (logistics)

Assist with customer pick-ups, auditing storage and maintaining pre-sales/FDX

Involved in sales reset in accordance with warehouse team (pack-out/overnight)Review and assess the performance of associates on a timely basis

Train, develop, supervise and define workload associates

Ensure store adheres to COP/SOPs

Manage direct reports to ensure performance

Monitor associate retention and career development; communicate ideas to General Manager