Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elijah Baldwin

Crystal

Summary

Dynamic customer service professional with a proven track record at Target, excelling in guest relations and issue resolution. Known for enhancing guest satisfaction through exceptional communication and personalized service. Skilled in cash handling and operational efficiency, using humor to create a positive and fun work environment, fostering a collaborative team environment while training new staff to uphold high service standards.


Overview

4
4
years of professional experience

Work History

Guest Advocate

Target
12.2023 - Current
  • Assisted guests with product inquiries, enhancing customer satisfaction and support experience.
  • Processed transactions efficiently, maintaining accuracy in cash handling and register operations.
  • Resolved guest concerns promptly, ensuring positive shopping experiences and loyalty retention.
  • Coordinated product displays to optimize store layout and drive sales effectiveness.
  • Collaborated with team members to execute promotional activities, increasing store visibility and engagement.
  • Trained new staff on customer service best practices, fostering a collaborative team environment.
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
  • Optimized store operations by assisting with opening or closing procedures as needed.
  • Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
  • Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and backed up other customer service managers.
  • Delivered prompt service to prioritize customer needs.
  • Assisted guests in locating products, enhancing overall shopping experience.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Educated guests on current promotions and loyalty programs to increase engagement.
  • Participated in training new team members on operational procedures and customer service protocols.

Guest Service Shift Lead

TopGolf
06.2022 - 12.2023
  • Delivered exceptional customer service, resolving inquiries and enhancing guest satisfaction.
  • Managed front desk operations, including check-ins, check-outs, and reservations.
  • Assisted guests with special requests, ensuring personalized experiences and timely responses
  • Collaborated with team members to maintain cleanliness and organization in the lobby
  • Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
  • Trained team members on standard procedures and best practices.
  • Implemented process improvements to enhance operational efficiency.
  • Coordinated shift schedules for optimal coverage and productivity.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
  • Completed cash and credit card transactions accurately using POS software.

Store Associate

Coldstone Creamy
06.2021 - 08.2021
  • Assisted customers with product inquiries, ensuring a positive shopping experience.
  • Managed inventory, restocking shelves to maintain product availability.
  • Operated cash register efficiently, processing transactions accurately and swiftly.
  • Collaborated with team members to execute promotional displays and merchandising strategies.
  • Monitored store cleanliness and organization, enhancing customer satisfaction levels.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.

Education

Associate of Science - Computer Science

North Hennepin Community College
Minneapolis, MN
05-2027

Skills

  • Exceptional communication
  • Strong empathy
  • Stress tolerance
  • Guest relations
  • Complaint handling
  • Customer service
  • Detail-oriented
  • Issue resolution
  • Flexible schedule
  • Computer skills
  • Guest orientation
  • Team leadership

Languages

English
Native or Bilingual

Timeline

Guest Advocate

Target
12.2023 - Current

Guest Service Shift Lead

TopGolf
06.2022 - 12.2023

Store Associate

Coldstone Creamy
06.2021 - 08.2021

Associate of Science - Computer Science

North Hennepin Community College

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