Elijah Bennett

• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
• Experienced with P&L and understanding of how sales, labor and other costs are related
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Improved marketing to attract new customers

and promote business.

• Create Drink menus, Lunch menus, Dinner menus and create innovated ways to drive sales.
• Daily Check ins for social media platforms to review customer feedback and understand new trends and needs
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

• Managed inventory control, cash control, and store opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Analyze P&L to maximize operations and understand gaps within the store
• Managed Aprox30-40 E-mails daily, respond to customer calls

Superior in creating 'The Ideal Customer Experience'

• Maintains expense budget, audits for all orders and restaurant inventory
• Recruits, schedules, trains, manages and motivates a team of 40 staff members
• Liaison for restaurant wine & beer vendors
• Overseer of all events including, banquets; birthday party's; skate events and all catering
• Leads initiatives which most recently increased sales by 12% from the prior year
• Managed all day to day operation within the guidelines of a budget
• Worked to recruit, interview, hire, train and supervise staff for a new location site
• Assisted store owner during opening including the set-up of strategic planning, store development and the set-up of dairy and frozen food department layouts
• Managed functional departments in existing store location prior to move
• Excelled in troubleshooting for registers, computer systems including, data recovery
• Produced marketing campaign and media kit, demonstrating demographics for local competitors for the use of retaining customers
• Created schedules, training programs and ways to tactically improve labor and sales goals
• .Implemented waste reduction initiatives by monitoring portion control, optimizing inventory management, and encouraging responsible disposal practices among staff members.
• Catered to various clients who may have strict diet and allergy needs, sports team, figure skating team, ranging from 50 people to 750 people
• Review P&L

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Promoted a positive work environment through open communication and constructive feedback.
• Mentored new hires during their initial training period ensuring they gain essential skills required for success in their roles.
• Evaluated employee performance on an ongoing basis, providing feedback and coaching to foster growth and development within the team.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Leveraged data and analytics to make informed decisions and drive business improvements.