Elijah Blackmon
Orlando,FL
Summary
Result-driven and Highly skilled with 6 years of Customer service experience and 4 years of Supervisory experience. Capable of working in a fast-paced and demanding environment.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Nike
09.2021 - 09.2023
- Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales
- Successfully achieved monthly sales targets by providing exceptional customer service and product knowledge.
- Build a bond between consumer and brand by providing superior service and adapting brand stories in a retail setting.
- Excellent sales service to ensure high levels of customer satisfaction.
- Team up with co-workers to strategize on meeting monthly goals.
- Build productive trust relationships with customers.
- Comply with inventory control procedures.
- Suggest ways to improve sales.
Warehouse Sortation Associate
Amazon Sort Center
08.2021 - 02.2022
- Efficiently sorted and organized incoming shipments, ensuring accurate and timely distribution to respective departments.
- Utilized knowledge of inventory management systems to track and monitor stock levels.
- Collaborated with team members to meet productivity goals, successfully processing high volumes of merchandise.
- Implemented strict quality control measures, inspecting and verifying products for damage or discrepancies.
Front End Supervisor/Customer Service
Kroger
05.2015 - 12.2019
- Monitor employee productivity and provide constructive feedback and coaching.
- Receive complaints and resolve problems.
- Maintain timekeeping and personnel records.
- Supervised and trained an team of front-end staff, ensuring smooth daily operations.
- Implemented new procedures and systems to optimize workflow and improve customer satisfaction.
- Oversees cash handling and reconciliation processes, maintaining high levels of accuracy and accountability.
- Assisted in resolving customer issues and complaints, providing exceptional customer service.
Education
Associate of Applied Science - Film
Full Sail University
Winter Park, FL07.2021
Bachelor of Science - Film
Full Sail University
Winter Park, FL07.2021
Skills
- Customer Service
- Senior leadership support
- Employee coaching
- High-energy attitude
- Store maintenance
- Management
- Supervising experience
- Store management
Timeline
Retail Sales Associate
Nike
09.2021 - 09.2023
Warehouse Sortation Associate
Amazon Sort Center
08.2021 - 02.2022
Front End Supervisor/Customer Service
Kroger
05.2015 - 12.2019
Associate of Applied Science - Film
Full Sail University
Bachelor of Science - Film
Full Sail University