Summary
Overview
Work History
Skills
Timeline
Generic

Elijah Bolden

Oakland,CA

Summary

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Experienced ELijah&COLLC with over 15 years of experience in Production Of Cinematorgraphy. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Computer Technician

Elijah & CO LLC
01.2020 - Current
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Linked computers to network and peripheral equipment.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
  • Maintained accurate records of [Timeframe] communications, remedial actions and installation activities.
  • Maintained electronic record integrity by verifying implementation of internal quality standards and external regulations.
  • Managed data transfers between systems and [Type] storage mediums.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Documented all changes and actions in computer-based tracking system.
  • Trained customer employees and managers on machine use and maintenance.
  • Applied knowledge of standard equipment and manufacturer repair guidelines.
  • Demonstrated increased knowledge of company products and equipment.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Performed maintenance duties and safely handled chemicals and solutions.
  • Efficiently troubleshot and repaired [Type] equipment to cut company costs and maximize productivity.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Streamlined [Type] repair processes to minimize day-to-day downtime and increase overall productivity.
  • Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
  • Facilitated maintenance team training procedures to align with company standards.
  • Serviced [Type] equipment for expedient repair and minimal downtime.
  • Developed detailed maintenance schedules for [Type] equipment to maximize equipment lifetimes.

IHHS

InHomeCare
01.2016 - 01.2023
  • Provided transportation and appointments management.
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Administered prescribed medications under direction of physician.
  • Provided mobility assistance such as walking and regular exercising.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Developed rapport to create safe and trusting environment for care.
  • Followed nutritional plans to prepare optimal meals.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Administered medication as directed by physician.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Completed medical and program reports and maintained records following clinic standard operating procedures.
  • Supervised daily activities and provided assistance to staff.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Increased medication and medical terminology knowledge through research and continuing education.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with daily living activities, running errands and household chores.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Guided patients to restroom, [Action] and [Action] to support bladder and bowel relief requirements.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Scheduled daily and weekly care hours for client caseload.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Maintained entire family's schedule and organized events.
  • Supervised [Number] household staff, contractors and vendors.
  • Handled incoming information requests for several busy executives.
  • Liaised with key accounts to deliver targeted administrative household support.

Retail Associate

SoulTrans
01.2019 - 03.2021
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Promoted offerings by expression passion for company brand, products, services and solutions to customers.
  • Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Logged reports, expenses, receipts and sales documents into digital database.

Skills

  • Preventive Maintenance
  • Network Administration
  • Problem Replication
  • Computer Hardware Knowledge
  • Computer Configurations
  • Network Operating Systems
  • Software Application Testing
  • Expense Reporting
  • Customer Relations
  • Help Desk Support
  • Performance Analysis
  • Production Work
  • Printers and Peripherals Installation
  • Training Junior Team Members
  • Apple IOS
  • Customer Service
  • Troubleshooting and Diagnostics
  • Issue Resolution
  • Disaster Recovery
  • IT Security Management
  • Equipment Configuration
  • Valid Driver's License
  • Specification Interpretation
  • Microsoft Office
  • Hand and Power Tool Operation
  • Attention to Detail
  • Printers and Peripherals
  • Network Security Measures
  • Software Installation
  • Remote Support
  • Hardware Replacement
  • Verbal and Written Communication
  • Hardware and Software Configuration
  • Issue Tracking
  • Installation and Repair
  • Virus Detection Software
  • Analytical Thinking
  • Laptop Servicing
  • Telephone Etiquette
  • Work Integrity
  • Technical Writing and Documentation
  • Bug Fixes
  • Quality Control Analysis
  • System Backup
  • System Testing
  • Symantec Norton Utilities
  • Data Connectivity
  • User Training
  • Computer Networking
  • Linux Operating System
  • VoIP Applications
  • Word Processing
  • Drill Presses
  • Reading Comprehension
  • Mobility Devices
  • Troubleshooting Techniques
  • Email Communication
  • System Upgrades
  • Video Cards
  • Spreadsheet Tracking
  • Enterprise Application Integration
  • Security Patches
  • Data Recovery
  • Software Feature Demonstrations
  • Home Installations
  • Operating System Configuration
  • Process Monitoring

Timeline

Computer Technician

Elijah & CO LLC
01.2020 - Current

Retail Associate

SoulTrans
01.2019 - 03.2021

IHHS

InHomeCare
01.2016 - 01.2023

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Elijah Bolden