Elijah Bonilla
Odessa ,TX
Summary
Dedicated Service Center Manager with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Service Center Manager
R+L Carriers
10.2023 - Current
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Promoted a positive work culture by fostering open communication channels among team members.
- Improved customer satisfaction by implementing efficient service center processes and procedures.
- Trained new staff members on company policies and center expectations.
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Operations (Silver) Bullet
R+L Carriers
04.2022 - 10.2023
- Collaborated with team members to achieve production goals, ensuring timely completion of projects.
- Assisted in the training of new employees, sharing best practices for billet saw operation and safety protocols.
Dock Supervisor
R+L Carriers
11.2021 - 04.2022
- Implemented loading dock process and productivity improvements.
- Fostered a culture of continuous improvement among dock staff promoting best practices in workflow efficiency proactively.
- Led a high-performing team of dock workers, providing guidance, training, and performance evaluations.
- Ensured timely shipments by closely monitoring loading and unloading processes.
- Loaded trucks and properly secured items to prevent damage during transportation.
- Enhanced dock productivity by implementing efficient scheduling and resource allocation strategies.
Loader
R+L Carriers
09.2019 - 11.2021
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Loaded and unloaded cargo efficiently, minimizing potential damage to goods during transit.
- Implemented time-saving tactics that enabled quicker processing of orders without compromising accuracy or quality.
- Followed all safety and security protocols to minimize risk of injury.
- Operated heavy machinery such as forklifts, pallet jacks, and hand trucks to safely transport materials within the warehouse.
- Improved efficiency in the loading process by implementing effective organizational and prioritization strategies.
- Operated power jacks and forklifts to maneuver products onto load trailers and trucks.
Service Assistant
Toyota Of Bryan
05.2015 - 10.2018
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
- Improved customer satisfaction by providing timely and efficient service assistance.
Education
Bachelors - Business Management
Texas A&M University
College Station, TX05.2019
Blinn College
Bryan, TXHigh School Diploma -
Red Oak High School
Red Oak, TX06.2014
Skills
- Operational Excellence
- Staff Training
- Document processing
- Staff Supervision
- Payroll
- Workforce Management
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Computer Skills
- Organizational Skills
- Team Leadership
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
Timeline
Service Center Manager
R+L Carriers
10.2023 - Current
Operations (Silver) Bullet
R+L Carriers
04.2022 - 10.2023
Dock Supervisor
R+L Carriers
11.2021 - 04.2022
Loader
R+L Carriers
09.2019 - 11.2021
Service Assistant
Toyota Of Bryan
05.2015 - 10.2018
Bachelors - Business Management
Texas A&M University
Blinn College
High School Diploma -
Red Oak High School
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