Elijah Brito
Lansing,Michigan
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Jet Ski Tour Guide
Clearwater Wave Runner Rentals
Clearwater Beach, FL
03.2023 - 10.2023
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
- Developed guest relationships to achieve high level of satisfaction.
- Managed bookings, reservations and payments for tours.
- Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
- Organized and conducted daily tours for groups of up to 30 people.
- Led guided tours and informational talks for large groups to showcase attractions and highlights.
- Inspected vehicles before each trip departure in order to ensure they were safe for use during the tour.
Valet Attendant Supervisor
Courtyard by Marriott
Clearwater Beach, FL
01.2022 - 02.2023
- Managed VIP arrivals and departures with smooth and professional approach.
- Coached team members to consistently exceed superior customer service standards.
- Coordinated valet service for large groups, special events and daily guest loads.
- Develop strategies to increase efficiency while maintaining high levels of customer service.
- Monitor parking lot for any suspicious activity or unauthorized vehicle use.
- Train new valet attendants on job duties, safety protocols, and customer service standards.
- Create reports on monthly operations performance metrics for management review.
- Perform daily checks of equipment such as radios, keys, ticketing systems.
- Managed supply inventory for team and distributed resources to meet demand.
- Ensure that all vehicles are parked in a safe, secure, and organized manner.
Education
High School Diploma -
Haslett High School
Haslett, MI05-2020
Skills
- Navigational Skills
- Guest Relations
- Group Oversight
- Handling Payments
- Training and Mentoring
- Answering Client Questions
- Customer Engagement
- Public Speaking
- Strong Leadership
- Safety Procedures
Timeline
Jet Ski Tour Guide
Clearwater Wave Runner Rentals
03.2023 - 10.2023
Valet Attendant Supervisor
Courtyard by Marriott
01.2022 - 02.2023
High School Diploma -
Haslett High School
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