Elijah Brown
Sumter,SC
Summary
Customer Service Representative with extensive experience at SYKES, specializing in problem resolution and effective communication. Proven ability to enhance customer satisfaction through technical troubleshooting and meticulous attention to detail. Skilled in identifying upselling opportunities to contribute to sales growth. Hands-on training from Job Corps provides a strong foundation for a Clinical Medical Assistant role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Student Employee CCMA
Jobcorps
Bamberg, South Carolina
01.2025 - 06.2025
- Conducted EKG tests for patients and monitored heart rate during stress tests.
- Performed patient intake, including taking vital signs and medical histories.
- Performed laboratory specimen collections such as urine samples or throat swabs according to established standards.
- Maintained accurate documentation of patient records in accordance with HIPAA guidelines.
- Answered phones promptly while providing excellent customer service to callers inquiring about services offered at the clinic.
Freight Sorter
Dollar Tree6
Sumter, South Carolina
09.2023 - 01.2025
- Maintained clean work environment by sweeping floors, cleaning spills, and disposing of waste materials.
- Attended training sessions to remain updated on job requirements.
- Monitored stock levels to identify shortages and overstock situations.
- Ensured proper loading of items to prevent shifting during transit.
- Operated material handling equipment safely, including hand trucks, dollies, and hoists.
- Inspected freight post-delivery to confirm undamaged condition.
- Assisted other departments with stocking shelves and organizing merchandise when needed.
- Communicated effectively with co-workers regarding schedules and assigned tasks.
Customer Service Representative
SYKES
Sumter, SC
02.2022 - 12.2022
- Resolved customer complaints with efficiency and diligence, ensuring prompt resolutions.
- Answered inquiries via phone, email, and chat, delivering accurate product information.
- Performed administrative tasks such as filing, database updates, and report generation.
- Identified upselling opportunities based on customer needs to enhance sales potential.
- Maintained professionalism while addressing difficult customer interactions.
- De-escalated complex concerns through calm and friendly communication.
Education
CCMA Certification - Clinical Medical Assistant
Bamberg Job Corps
Bamberg, SC06-2025
Some College (No Degree) - Computer Applications Development
Midlands Technical College
West Columbia, SCSkills
- Clinical procedures
- Attention to detail
- Technical troubleshooting
- Patient communication
- Customer service
- Data entry
- Problem solving
- CPR Certification
Certification
- CPR Certified
- (CCMA) Certified Clinical Medical Assistant
Timeline
Student Employee CCMA
Jobcorps
01.2025 - 06.2025
Freight Sorter
Dollar Tree6
09.2023 - 01.2025
Customer Service Representative
SYKES
02.2022 - 12.2022
CCMA Certification - Clinical Medical Assistant
Bamberg Job Corps
Some College (No Degree) - Computer Applications Development
Midlands Technical College
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