Elijah Chapman
Rancho Mission Viejo ,CA
Summary
Hardworking individual available [Number] hours per week, including weekends and evenings. Track record of providing optimum customer service in establishment that serves [Number] to [Number] customers daily. Diligent Customer Service professional bringing demonstrated expertise in customer support, task prioritization and time management. Familiar with diverse courtesy tasks, including moving product, collecting carts and locating items for customers. Proficient in stock management and sales support.
Overview
2
2
years of professional experience
Work History
Courtesy Clerk
Staters Bros
Ladera Ranch, Ca
06.2022 - Current
- Cross-trained and provided backup support for organizational leadership.
- Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
- Collaborated with team members to maintain a well-organized and efficient work area.
- Responded proactively and positively to rapid change.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Created and maintained detailed database to develop promotional sales.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and tidy checkout area to optimize service delivery.
- Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
- Investigated and resolved accounting, service and delivery concerns.
- Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
- Assisted in unloading trucks and stocking shelves with new products.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed strong communication and organizational skills through working on group projects.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Tesoro High School
Las Flores, CA05.2024
High School Diploma -
College And Career
Mission Viejo, CA05.2024
Skills
Relationship Building
Product Recommendations
Estimating
Service Upselling
Outgoing and Friendly
Product Knowledge
Reading, cleaning,
As a kid iv always loved books, i would always go to book fair, library's, or my local Barns and Noble 's, but in order to read i would need to have a clean area, i get very distracted whenever theres messes or things that are not organized.
Timeline
Courtesy Clerk
Staters Bros
06.2022 - Current
High School Diploma -
Tesoro High School
High School Diploma -
College And Career
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