Elijah Cherry
Brooklyn,NY
Summary
Seasoned Operations Manager, analytica problem-solver, and talented leader with six years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Hyatt Hotels
09.2021 - Current
- Cross-Training with Director of Revenue(Eric Whiting)
- Leading Daily meetings to assess our goals for the week and progress towards said goals within our timebox.
- Manage relationships with VIP accounts.
- Accountable for Guest satisfaction for all aspects of the property.
- Evaluate employee performance and provide feedback to improve productivity and recognize positive performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identify and solve Cross-functional operational issues
- Use of tools (Opera, Colleague Advantage, Reserve, Zingle, HotSOS, Microsoft teams etc…) to best assist with daily operations.
- Room inventory management
- Room assigning and inspections
- Assist the Director of Operations with introducing new procedures and systems to the department
- Managing a team of 50+ union and non-union employees
- Completing month-end inventory, ordering, and folio adjusting
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
Multi-Unit General Manager
Blue Bottle Coffee
11.2018 - 05.2021
- Responsible for day-to-day operations of the cafe (ordering, banking, and approving payroll)
- Multi-Unit general manager
- Scheduling team members based on needs and profitability
- Utilizing an understanding of P&L and how to best leverage the cost of goods sold, labor, and systems to best achieve sales targets
- Communicate with vendors for improvements and renovations
- Creating an environment welcoming to new team members and guests alike
- Following NYC DOH Food and Health safety standards, and holding myself and the team accountable for following said standards
- DOH Food Safety Certification
- Use of Slack for cross-functional communication
- Main point of Contact for all major changes within the facility
- Maintain positive relationships and open communication with vendors and landlords.
Shift Supervisor
Starbucks
01.2017 - 11.2018
- Assist store manager in upholding company standards
- Communicated with peers and made it a priority to hand off the shift in a proper fashion
- Leading by example and creating an environment that encourages productivity
- Upheld DOH and Ecosure food safety standards.
Education
Associates of Arts Psychology -
Miami Dade College
08.2017
Skills
- CRM Systems
- Coordinating Daily Operations
- Financial Management
- Scheduling
- Strategic planning
- Risk management
- Planning and forecasting
- Microsoft Suite programs
- Facilitation of meetings
- Leading both small and large teams
- PMS(Opera, Reserve, Tableau)
- OTA Knowledge
- Cross Functional Communication
- Analytical Skills
- Payroll
Certification
- Certified Revenue Management Analyst(CRMA) 11/2023
- Scrum Master Certification, 06/2022
- Google Project Management Certificate, 01/2023
Hyatt Connect Trainings:
- Revenue Management On-Boarding
- Opera Revenue Management Focus
Accomplishments
- Pre-opening task force for Hyatt Centric Buckhead Atlanta.
- Initiated upsell and World of Hyatt enrollment incentives to increase our property ADR and guest satisfaction.
- Overall Increase of upsells by 30% and Enrollments by 17.9%
- Development of multiple GSA's to further their careers within Hyatt.
- A 12% increase in sales YoY (pre-Covid) by increasing our community outreach, increased options on our specific cafe menu, and advertising our organization and multiple large events across NYC.
- Launching of culinary programs in multiple cafes with a 41% increase in culinary attachments within our most profitable location. I Was able to complete this by collaborating with multiple cross-functional teams.
- Project completion of Cart systems within 3 of our cafes, resulting in brand visibility, an increase in traffic by 14%, and an increase in Grab and Go sales by 21% (post-Covid).
- Managed a total of 7 teams throughout the height of the Covid-19 pandemic, and was able to adapt to each team to make our projects as successful as possible.
Hyatt Hotels
Blue Bottle Coffee
Awards
Manager of the Quarter - Hyatt (August 2022)
Partner of the Quarter - Starbucks (May 2017 & January 2018)
Timeline
Operations Manager
Hyatt Hotels
09.2021 - Current
Multi-Unit General Manager
Blue Bottle Coffee
11.2018 - 05.2021
Shift Supervisor
Starbucks
01.2017 - 11.2018
Associates of Arts Psychology -
Miami Dade College
- Certified Revenue Management Analyst(CRMA) 11/2023
- Scrum Master Certification, 06/2022
- Google Project Management Certificate, 01/2023
Hyatt Connect Trainings:
- Revenue Management On-Boarding
- Opera Revenue Management Focus
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