Elijah Coffin
El Dorado,CA
Summary
Customer service professional with 2 years of combined experience in the retail and yard maintenance business. Able to quickly identify and determine how to meet each customers needs to ensure that customer satisfaction remains high. Proficient working in high-stress situations while remaining calm and able to de-escalate the situation if needed.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Freelancer
Prolific
Remote, CA
04.2024 - Current
- Conduct research surveys for Stanford University, University of Oxford, and Google.
Crisis Intervention Volunteer
Crisis Text Line
03.2024 - 05.2024
- Engaged with individuals through a chat-based platform.
- Conducted Risk Assessments for all texters utilizing both the Ladder Up Risk Assessment (LURA) and the Safety Assessment Model (SAM).
- Implemented effective contact techniques to ensure every texter felt acknowledged and listened to.
- Collaborated with volunteer counselors and supervisors to deliver optimal care to texters.
Yard Maintenance Worker
Self-employed
06.2017 - 05.2020
- Scheduled and confirmed appointments with customers over the phone.
- Troubleshot and resolved various customer issues and complaints in a timely manner.
- Consistently achieved high levels of customer satisfaction.
Education
Bachelor's degree, Psychology -
Sonoma State University
12.2022
Associate's degree - Music
Diablo Valley College
12.2020
Skills
- Risk Assessment
- Treatment Planning
- Psychological Assessment
- Documentation
- Professional Ethics and Legal Knowledge
- Oral Communication
- Written Communication
- De-escalation
Certification
APSWI Mandated Reporting: Elder and Dependent Adult Abuse and Neglect in California - Adult Protective Services Workforce Innovations
Awards
Magna Cum Laude, Sonoma State University, 12/31/22, Maintained a 3.7 GPA and was awarded magna cum laude upon graduating.
Timeline
Freelancer
Prolific
04.2024 - Current
Crisis Intervention Volunteer
Crisis Text Line
03.2024 - 05.2024
Yard Maintenance Worker
Self-employed
06.2017 - 05.2020
Bachelor's degree, Psychology -
Sonoma State University
Associate's degree - Music
Diablo Valley College
Similar Profiles
Robin VabolisRobin Vabolis
General AI Training/Research Support at ProlificGeneral AI Training/Research Support at Prolific
James Edward FarleyJames Edward Farley
Ready-Mix Truck Driver at Prolific LogisticsReady-Mix Truck Driver at Prolific Logistics
Jearbanny PachecoJearbanny Pacheco
Delivery Driver at PROLIFIC LOGISTICSDelivery Driver at PROLIFIC LOGISTICS
Matthew FlickingerMatthew Flickinger
Director of Operations at Gold Rush Energy SolutionsDirector of Operations at Gold Rush Energy Solutions
Tracey WadeltonTracey Wadelton
Tasting Room Associate at Sierra Vista Winery/Villa Toscano WineryTasting Room Associate at Sierra Vista Winery/Villa Toscano Winery