Dispatcher Office Assistant
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of 9 fleet vehicles.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
- Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
- Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
- Maintained updated and detailed records of calls in physical and electronic database.
- Streamlined dispatch procedures with the implementation of new technology and software systems.
- Implemented afeedback system for dispatch services, leading to actionable insights for service improvement.
- Contributed to cost reduction by identifying inefficiencies in dispatch process and proposing viable solutions.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency call-outs.