Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elijah Cordova

Saginaw,TX

Summary

Proven Dispatcher Office Assistant at Brown Service Company, adept in scheduling coordination and customer relations, enhanced dispatch efficiency by implementing new technologies. Achieved significant improvements in workflow management and problem-solving, leading to actionable service enhancements. Demonstrates exceptional attention to detail and prioritization, contributing to a results-driven office environment. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

Work History

Dispatcher Office Assistant

Brown Service Company
05.2024 - 08.2024
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of 9 fleet vehicles.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
  • Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
  • Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
  • Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Streamlined dispatch procedures with the implementation of new technology and software systems.
  • Implemented afeedback system for dispatch services, leading to actionable insights for service improvement.
  • Contributed to cost reduction by identifying inefficiencies in dispatch process and proposing viable solutions.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency call-outs.

Concessions Worker

Curtis Culwell Convention Center
02.2024 - 04.2024
  • Consistently provided friendly service to promote better customer engagement.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
  • Maintained clean, organized workspace according to operational standards.
  • Communicated with customers to prepare food items and drinks, complying with requests and preferences.
  • Collaborated with team members to ensure smooth operations during high-traffic events.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
  • Worked with team to provide stellar service during busy periods and meet customer demands.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Ensured compliance with health and safety regulations through regular cleaning and sanitization tasks.
  • Responded to customer complaints to help resolve issues.
  • Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.

Education

High School Diploma -

Iltexas Keller Saginaw Highschool
Fort Worth, TX
05.2024

Skills

  • Scheduling Coordination
  • Prioritization
  • Multi-line phone proficiency
  • Time Management
  • Attention to Detail
  • Written Communication
  • Bookkeeping
  • Supply Restocking
  • Problem-Solving
  • Customer Relations
  • Workflow Management
  • Complaint Handling

Languages

Spanish
Professional Working
Chinese (Mandarin)
Elementary

Timeline

Dispatcher Office Assistant

Brown Service Company
05.2024 - 08.2024

Concessions Worker

Curtis Culwell Convention Center
02.2024 - 04.2024

High School Diploma -

Iltexas Keller Saginaw Highschool
Elijah Cordova